Disability Benefits Navigator

Position TitleDisability Benefits Navigator - GAIN (Guidance & Assistance in Navigating Disability Support) ProgramLocationNew Westminster, Victoria or Abbotsford, BCTermFull-time, PermanentSalary$33.36/hourReports ToManager, Disability Benefits Navigation ServicesPosting DateNovember 4, 2025Scope and Summary of Primary ResponsibilitiesThe Disability Benefits Navigator - GAIN Program (DBN - GAIN) plays a pivotal role in increasing access to disability benefits and supports for individuals with disabilities, with a specific focus on persons living with vision loss. As the dedicated point of contact, the DBN -GAIN will help individuals and their families navigate federal, provincial, and territorial disability benefits such as the Disability Tax Credit (DTC), Canada Disability Benefit (CDB), and related supports. The DBN - GAIN provides personalized, one‑on‑one support throughout the application process, including appeals, and ensures timely connection to healthcare services and community supports. This role helps clients overcome barriers by tailoring assistance to their unique needs, enhancing independence, and improving overall well‑being.The DBN - GAIN will strive to ensure that every person referred to VLR for service has timely access to VLR service information and appropriate supports when and where they need it to achieve the following outcomes:Provide individuals with vision loss and healthcare navigation to efficiently use the platformImprove the client’s experience and wellbeingEnhance a client’s capacity to remain independent for as long as possibleEssential FunctionsProvide individualized support to clients and families applying for disability benefits, including understanding eligibility criteria, completing forms and coordinating documentation.Assist clients with application tracking, follow‑ups and appeals where needed.Maintain accurate, up‑to‑date knowledge of benefit programs and share updates with the team and community stakeholders.Participate in client satisfaction, program feedback and quality improvement efforts.Monitor and provide proactive follow‑up for clients to ensure ongoing collaboration across services/providers.Ensure that all service‑related activities are documented in the client health record following VLRC policies.Engage with clients and families on available supports and services using a client‑centered approach with cultural humility.Develop and maintain strong professional relationships with external partners and referral sources following VLRC policies.Participate in multidisciplinary team meetings.QualificationsIn‑depth understanding of disability benefits programs (e.g., DTC, CDB).Excellent verbal and written communication skills; strong ability to explain complex processes clearly.Proficiency in case management systems, MS Office, and electronic health records.Strong organizational, problem‑solving, and advocacy skills.Clinical expertise related to client‑centered philosophy, knowledge of intersectional equity principles and cultural safety practices.Ability to prioritise tasks and work independently or as part of a team.Experience and EducationPost‑secondary diploma in Social Services, Disability Studies, Community Work, or related field.2+ years’ experience in client navigation, healthcare or social service systems.Experience supporting people with disabilities, especially those with vision loss.Lived or professional experience working with diverse populations, including Indigenous, 2SLGBTQIA+, newcomers, etc.Certificate in Patient Navigation, trauma‑informed care, motivational interviewing, or health equity is an asset.Work EnvironmentWillingness to work flexible hours.Willingness to work in a variety of settings.Ability to work independently and collaboratively within a hybrid environment.BenefitsWe offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth.ApplicationIf this sounds like the role for you, apply now to janice.rego@vlrehab.ca. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.VLRC is committed to creating and fostering an inclusive workplace and a fair, transparent, and accessible recruitment process. We strongly encourage applications from historically disadvantaged and marginalized groups, including but not limited to Indigenous peoples, racialised persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBT+.VLRC is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Please note that the successful candidate will be required to pass a standard Vulnerable Sector Check.Closing Date for Applications: November 14, 2025 #J-18808-Ljbffr