Technical Service Representative

3 weeks ago


Kelowna, Canada Finning Canada Full time

OverviewJoin Finning’s Mining division and play a critical role in supporting Caterpillar’s loading and drilling fleets at mine sites. This position offers opportunities to work with industry-leading electric rope shovels and drilling equipment, a collaborative team environment focused on safety and innovation, and competitive compensation, benefits, and career development opportunities.As a Technical Service Representative (Mechanical), you will provide on-site technical expertise to minimize downtime and ensure equipment operates to Caterpillar OEM standards. You’ll build strong customer relationships, deliver proactive solutions, and support future fleet requirements through technical audits and recommendations.For this position, the expected base salary range is between $115,000 and $135,000 annually. We also offer additional incentives such as an annual bonus and premium for certain shifts.Job DescriptionSupport customers in the field to reduce downtime and maintain mine production requirements.Schedule and conduct customer visits, engaging proactively with site stakeholders.Liaise with internal departments to ensure timely delivery of parts for planned and unplanned work.Perform technical audits and provide analysis reports with recommended service options.Rapidly escalate machine-down situations to appropriate teams.Recommend safety solutions and identify Serious Injury and Fatality (SIF) mitigation strategies.Maintain open communication with supporting departments, including technical, account teams, and marketing.Build and maintain a technical issue library for continuous improvement.Day-to-Day ActivitiesConduct on-site inspections and technical audits of Caterpillar electric rope shovels.Prepare and deliver technical analysis reports to customers and internal teams.Coordinate parts and service requirements with Finning departments.Respond quickly to urgent machine-down situations.Provide safety recommendations and support compliance initiatives.Document and track technical issues for future reference.RequirementsMinimum 5 years’ experience in a customer-facing technical service role, preferably in mining or heavy equipment industries.Direct experience with Caterpillar electric rope shovels and/or hydraulic shovels.Strong understanding of mining operations and equipment performance requirements.Knowledge of Caterpillar equipment and OEM service standards.Valid driver’s license and satisfactory driver’s abstract.ImportantThis position can be worked out of the following Finning locations:ElkfordCranbrookKelownaKamloopsPrince GeorgeCalgaryEdmontonPermanent, full-time role.7x7 day shift rotation.Supporting sites in Alberta and BC.At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. #J-18808-Ljbffr



  • Kelowna, British Columbia, Canada Finning Full time $115,000 - $135,000 per year

    Company:Number of Openings:1Worker Type:PermanentPosition Overview:Join Finning's Mining division and play a critical role in supporting Caterpillar's loading and drilling fleets at mine sites. This position offers:Opportunities to work with industry-leading electric rope shovels and drilling equipment.A collaborative team environment focused on safety and...


  • Kelowna, British Columbia, Canada Best Buy Canada Full time $42,000 per year

    You'll love it here We arehiring immediatelyfor afield technical service representative, which at Best Buy we call afield service agent.No experience required Your everyday tech use has already given you a great foundation, and we'll provide the rest of the training you need to assist our customers.Join us and grow your career with our retail team as afield...


  • Kelowna, Canada Best Buy Full time

    Field Technical Service Representative (Seasonal) page is loaded## Field Technical Service Representative (Seasonal)locations: 11914 Kelownatime type: Full timeposted on: Posted Todayjob requisition id: R-48465You’ll love it here! We are **hiring immediately** for a **field technical service representative**, which at Best Buy we call a **field...


  • Kelowna, Canada Best Buy Full time

    Field Technical Service Representative (Seasonal) page is loaded## Field Technical Service Representative (Seasonal)locations: 11914 Kelownatime type: Full timeposted on: Posted Todayjob requisition id: R-48465You’ll love it here! We are **hiring immediately** for a **field technical service representative**, which at Best Buy we call a **field...


  • Kelowna, Canada Best Buy Canada Full time

    Overview You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent. No experience required! Your everyday tech use has already given you a great foundation, and we’ll provide the rest of the training you need to assist our customers. Join us and grow your career with our...


  • Kelowna, Canada Best Buy Canada Full time

    Overview You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent. No experience required! Your everyday tech use has already given you a great foundation, and we’ll provide the rest of the training you need to assist our customers. Join us and grow your career with our...


  • Kelowna, British Columbia, Canada HT Machining Ltd. Full time

    OverviewWe are looking for an experienced Technical Sales Representative with a strong understanding of CNC machining and manufacturing processes. The ideal candidate will draw on both technical knowledge and sales skills to identify client needs, recommend effective solutions, and support our team in providing high-quality, customized machining...


  • kelowna, Canada IKO North America Full time

    Role: Technical Sales RepresentativeJob Summary: We are currently seeking a Technical Sales Representative to join our commercial sales team in the Okanagan Region, British Columbia, Canada. This is an opportunity to apply your expertise, educate, build relationships and answer technical questions related to our commercial roofing and building envelope...


  • Kelowna, Canada MAKR Group Full time

    Human Resources | Workplace Health, Safety, and Well-Being We are MAKRs – Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting, and having fun are inevitable. The MAKR Group is comprised of three working brands dedicated to...


  • Kelowna, Canada MAKR Group Full time

    Human Resources | Workplace Health, Safety, and Well-Being We are MAKRs – Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting, and having fun are inevitable. The MAKR Group is comprised of three working brands dedicated to...