All Store Manager

6 days ago


Calgary, Canada H&M Full time
p>Job Description

About the Role
As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

Customer Sales & Profit
  1. Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies.
  2. Represent yourself and the H&M brand positively during all customer interactions.
  3. Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results.
  4. Schedule to budgeted hours plan in line with sales budget and commercial activities.
  5. Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. li>
  6. Manage store maintenance in a cost-efficient way.
Fashion & Trend Awareness
  1. Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
  2. Ensure good understanding of the local area of your store, customers, competition, and fashion trends.
Team & Development
  1. Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your team.
  2. Complete performance evaluations and succession planning to support business needs & team.
  3. Responsible for the teams planning & scheduling.
  4. Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed.
Retail Operations/ Visual & Commercial Execution
  1. Ensure a clean and tidy sales floor and back of house.
  2. Ensure high fashion quality, visual and commercial product presentation, with great garment care.
  3. Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues.
  4. Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store.

    Inclusion & Diversity:
    H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Hence all diversity dimensions are taken into consideration in our recruitment process.

    Company Description:
    At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

    Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.


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