CN - Vendor Managed Inventory Specialist

BRIEF POSITION SUMMARY The Vendor Managed Inventory (VMI) Specialist provides supplemental service support in the areas of conversions, ordering stock, vending solutions, putting orders away, 5S handling of service & equipment, and expediting. Provides appropriate on-site service and support to maximize revenue retention of current and new customers. DUTIES and RESPONSIBILITIES Supports in providing solutions to MSC customers and associates. Understands company solutions, products, and services including continuous development to maintain technical product knowledge on current goods and services. Supports the implementation of Vendor Managed Inventory programs at customer locations. Establish productive, professional relationships with key personnel in assigned customers. Maintain high customer satisfaction ratings that meet company standards. Unpack orders, verify accuracy of shipment and put stock away at customer locations. Takes appropriate action on discrepancies or errors. Ensure appropriate customer stock levels, generate new orders for merchandise, and obtain customer approval to place orders when required. Provides communication and feedback to the sales representative, peers, and managers as appropriate to ensure full customer satisfaction. Performs general (5S) housekeeping for on-site binning, and vending equipment. This includes setup, repairs, maintenance, stocking, and troubleshooting technical problems with vending equipment. Utilize company technology to complete daily tasks, order generation, tracking, and routing. Utilizes Route Scheduling System to develop a routing plan, time on site, and appropriate call frequency as well as document daily activity at each visit. Reports all schedule and work order changes in a timely manner. Develops, maintains and strengthens customer relationships Assists or conducts prospect / customer surveys and conversions in the setup of new customer locations and in modernizing existing customer locations. Seeks out opportunities to assist in increasing revenue growth in existing customers locations through Spot Buy program. Utilizes technical knowledge and sales usage reporting to identify new products and solutions as part of the compensation program. Secures and submits customer orders for processing utilizing wireless ordering technology. Checks accuracy of incoming orders; unpacks and puts away stock where appropriate. Manage returns as necessary. Recycles packaging waste per customer site guidelines. Submits in timely manner, in the format requested, all written reports as required by management. DUTIES and RESPONSIBILITIES (Cont’d) Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose. Participates in special projects and performs additional duties as required. INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION and EXPERIENCE A High School Diploma or the equivalent is required. Supply chain and process improvement experience preferred. Customer service experience, including one year of related industry experience is preferred. SKILLS Computer literacy and proficiency in word-processing and spreadsheet software is required. Ability to acclimate to order entry system on both PC and handheld scanning device and operated portable labelling device. High degree of integrity and ability to develop customer relationships required. Must exhibit basic math skills and ability to organize and manage time appropriately Reliable transportation, current driver’s license, minimum liability insurance as required by state of vehicle registration. Must be able to work from home office and own a personal computer with internet access that can be used for work. Must exhibit excellent oral and written communication skills as well as excellent listening skills. OTHER REQUIREMENTS A valid driver’s license is required. Position requires over 80% consistent daily travel within district. Occasional overnight travel is also required. Job requires visitation of customer sites, which have varying environments / conditions, layouts, and accessibility. Fluency in English language is required. Ability to move products and equipment weighing up to 50 lbs. based on customer and service needs. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. Compensation starting at $45,000 depending on experience. Plus a monthly bonus. Plus Car Program The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. WHY MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. You will also have the opportunity to join our Associate Inclusion Circles : Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. Equal Opportunity Statement At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national or ethnic origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs / requirements known. Il nous fait plaisir de fournir, sur demande, une version française de tout document. Adressez-vous au TalentAcquisition@mscdirect.com. Veuillez noter que cette boite aux lettres est réservée aux traductions françaises seulement; nous ne répondrons pas aux demandes de renseignements généraux concernant l’emploi. #J-18808-Ljbffr