Auto Claims Leader

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.**What you'll do:*** Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.* Assess people’s capabilities and development needs in accordance with the Career and capability framework.* Understand and strengthen team capabilities through in the work coaching and development.* Have honest and constructive performance conversations with our people, set clear direction and goals giving frequent feedback to ensure business unit goals are achieved.* Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.* Customer demand analysis – assist in identifying and solutioning the root cause of “waste and failure”* Understand our risk environment and apply risk management controls proportionately.* Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight, and expertise of the frontline to resolve how we improve our overall performance, results, and the customer’s journey.* Participate in the Quality assurance program for your team (file quality reviews). Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.* Take full responsibility for the results of your team, how they contribute to the overall companies’ performance and understand the consequence and impact of key decisions you make.* Clearly articulate and effectively communicate the link between our strategy and team goals.* Look for new and incremental ways to improve the customer journey, the claims handling processes, and financial outcomes for our business.* Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance* Expert understanding of the claims experience while understanding the technical strategic direction for the claims file**What you'll bring:*** CIP and/or FCIP Industry designation* University Degree or College Diploma* 2 + years of proven leadership experience* Technical competence in Commercial Auto insurance* Excellent verbal and written communication skills* Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.* Ability to identify, measure and develop the performance of individuals and broader team using data.* The ability to motivate and inspire our people to deliver against our strategy and goals.* Proficiency with Guidewire ClaimCenter, Excel, PowerPoint,* Sound decision making and problem-solving skills* Role model our values: Care, Commitment, Community, Confidence* Your enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people**What You’ll Get*** Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.* Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.* Outstanding Career Development opportunities.* We’ll support your professional development education.* Competitive vacation package with the option to purchase 5 extra days off per year* Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion* Corporate wellness programs to support our employees’ physical and mental health## Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.#LI-MP1 #LI-Hybrid
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