Customer Information Specialist

Join to apply for the Customer Information Specialist role at Town of Oakville Employment Status: Permanent Part-Time (CUPE 5348)Hours: 24 hours per week with ability to work all shifts – days, evenings, and weekendsPrimary Location: Sixteen Mile Branch Oakville Public Library seeks a dedicated professional who values service excellence, curiosity, and a learning mindset. The Customer Information Specialist reports to branch leadership, delivers exceptional customer service, supports branch operations, and engages the community through programming and outreach. What You'll Do Greet customers and proactively offer customer-first service across all interactions, promoting OPL services with enthusiasm and actively creating connections through roving customer service. Develop and share comprehensive knowledge of OPL's collections, spaces, programs, services, and technologies. Accurately interpret OPL policies and procedures and leverage key messaging to guide customer interactions and service delivery. Conduct in-depth, personalized reference and readers' advisory services, connecting customers to information and resources through inclusive and informed recommendations. Support and instruct customers with a wide range of existing and emerging technologies to promote and build digital literacy, including creative technology, equipment, and software. Prepare and deliver engaging library programs for diverse audiences of all ages that promote literacy, lifelong learning, creativity, social interaction, and connection. Actively participate in outreach to improve and support equitable access, strengthen community partnerships, and increase awareness of OPL services. Support branch services and library operations, including membership and circulation services, technology instruction, collections maintenance, merchandising and reading lists, material handling, and troubleshooting branch equipment, technology, or facility issues. Assume In-Charge duties as assigned, or in the absence of onsite leadership, acting as the designated onsite lead to ensure smooth service delivery, issue resolution, and appropriate communication or escalation to branch or on-call leadership. Foster continuous learning by engaging in professional development activities, participating in working groups, and applying new knowledge and skills to enhance job performance. Work in compliance with the provisions of the AODA customer service standard, Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the OPL’s Health & Safety Program. Perform other duties as assigned. We're Looking For Someone Who Can Provide excellent customer service in dynamic and busy environments and champion equitable access, curiosity, belonging, lifelong learning, intellectual freedom, and exceptional service. Utilize comprehensive knowledge of OPL's collections, spaces, programs, services, and technologies. Apply expertise in current and emerging technologies to service delivery. >Prepare and deliver high-quality, engaging library programs that are welcoming, inclusive, and achieve defined learning goals. Proactively engage customers and connect them to OPL services that inspire them, with enthusiasm and a genuine willingness to help. Exercise good judgment to prioritize customer-first service, make values‑based decisions, and support conflict resolution. Sustain excellent organizational and time‑management skills, prioritize and multitask effectively, and perform work with accuracy and attention to detail. Demonstrate excellent verbal and written communication skills, actively listen, and clearly share information. Work independently and as part of a team through effective collaboration and strong interpersonal skills. Respond effectively to change, demonstrating curiosity and a learning mindset. Maintain awareness of new and emerging trends in library services and programs. Your Experience And Educational Background Master in Library and Information Science (MLIS), or an undergraduate degree and a Library and Information Technician diploma; or an equivalent degree program in library and information studies. Minimum of two (2) years of related library work experience. Experience with an integrated library system (ILS), RFID technology, Microsoft Office, and emerging technologies and equipment, including creative technologies, equipment, and software. Who are we? Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We focus on exceptional customer service for children, youth, adults, and seniors, both in‑person and online, and we continuously adapt to meet the needs of Oakville residents. What’s it like to work here? Our positions offer tremendous diversity, excellent opportunities for professional growth, and a rewarding, stimulating environment. We commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for all residents. Application Process Applications are accepted online at www.opl.on.ca in the current opportunities section no later than midnight on November 25, 2025. The Oakville Public Library is an equal‑opportunity employer, accommodating individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation during the recruitment process, please contact Human Resources at oplhr@oakville.ca. All employees and volunteers must obtain a Security Clearance Check with Vulnerable Sector Screening; prior to or on the first day of employment, submit a security check dated within the last six months. Only candidates selected for an interview will be contacted. #J-18808-Ljbffr