Spa Sales Associate

3 weeks ago

Toronto, Canada Hand & Stone Massage and Facial Spa Canada Full time

OverviewThe Spa Sales Associate at Hand & Stone Massage and Facial Spa, located at 578 College Street, Toronto, ON M6G 1G3, is the first face and voice of Hand & Stone for our clients. Spa Sales Associates are responsible for providing exceptional customer service, greeting clients, check-in/check-out, and confirming scheduled services. They should be knowledgeable about all spa treatments and services.At Hand & Stone, opportunities exist for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all career levels. We offer full-time and part-time roles with flexible schedules.BenefitsEmployee discountsFlexible scheduleFree uniformsTraining & developmentWhat You Can Look Forward To, Benefits & PerksCompetitive pay structure that may include commission and incentivesGroup insurance benefitsFlexible Schedule to fit your lifeProfessional clean work environmentEngaging, friendly and supportive teamUniforms providedResponsibilitiesWelcome and acknowledge each client with a smile, eye contact, and a friendly verbal greeting using the client’s name when possibleAnswer, record, and process all client calls, requests, questions, or concerns; follow up to ensure each has been met to the clients’ satisfactionSchedule services for individuals and large groups using the spa reservation systemUpdate the reservation/cancellations list throughout the day, inform providers of last-minute changes and resolve scheduling issues as neededMulti-task between answering phones, booking appointments and selling memberships, gift cards and upgradesProcess client check-ins by confirming reservations and assigning RMT or EstheticianProcess check-outs including resolving any late and disputed chargesProcess payment types, vouchers, paid-outs, charges, and provide changeAddress client concerns, requests, or issues either individually or with the help of othersSpeak with clients using clear and professional language and answer telephones with appropriate etiquetteCompliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety programOther duties as assignedKey QualificationsAbility to communicate effectively with clients and associatesPolite and courteous telephone mannerPrevious salon/spa or reception experience is an assetProven fluency in MS Office tools (Word, Excel, Outlook) and proficiency in computer keyboardingAbility to work a variety of shifts, including days, evenings, weekends and holidaysAbility to multi-task and work in a fast-paced environmentSales-focused — the ability to meet quotas and goalsSelf-motivated, mature and reliableFriendly and approachableIf this sounds amazing and you’re passionate about growing your career, we look forward to speaking with you. Please email your resume to Bailey Kroft at manager.collegest@handandstone.ca.CompensationCompensation: $17.20 - $19.00 per hour #J-18808-Ljbffr

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