Peer Counsellor
4 weeks ago
Peer Counsellor - Job Description Job Title: Peer Counsellor Report to: Helpline Manager Job Status: Part Time - 21 hours per week Shifts: 6:00 PM – 12:00 AM PST, Evening/Weekends. Occasional weekday shifts and one weekday team meeting. Location: BC based (Remote work) Base Pay Range: CA$19.50/hr – CA$21.00/hr Job Description The Helpline Peer Counsellor is responsible for providing confidential peer counselling services to our helpline callers. The peer counsellor will provide empathetic and non‑judgmental support, while empowering the callers to work towards an action plan and provide necessary resources. This position is ideally suited for someone who is working towards a career in counselling. The helpline is available 9:00 AM – 12:00 AM PST and shifts are scheduled in 4‑6 hour blocks. Role Responsibilities Respond to incoming helpline calls from Muslim women in a confidential and non‑judgmental manner using a peer counselling model Provide empathetic and supportive listening to callers in order to build rapport and identify support needs. Guide callers to devise an action plan toward empowerment. Develop recovery plans, coping methods, and rehabilitation strategies with the callers. Utilize helpline referral system to provide appropriate and informed referrals to callers. Adhere to helpline guidelines and policies when conducting day‑to‑day activities. Maintain a calm, professional and respectful demeanor during every call. Update call log at the end of each shift to ensure all documentation is complete. Communicate with helpline manager to report issues, seek guidance, or debrief as required. Ensure confidentiality of caller as well as any other highly sensitive information is maintained. Participate in mandatory trainings, case studies and role play as required. PHippa compliance. Incorporate values of cultural competences, diversity and inclusiveness in all aspects of work. Competencies Competent with technology especially Microsoft tools CRM experience is an asset. Counselling skills Active listening skills Report writing skills Empathetic Patient Compassionate Excellent communication skills Non‑judgmental Social perceptive skills Speak and communicate in Arabic, Urdu, French or Somali is an asset. Qualifications And Experiences Must possess both verbal and written fluency in English; additional languages are an asset. Adherence to confidentiality and handling sensitive information with discretion. Consistent and dependable communication. Hotline experience is an asset. Knowledge of psychology, social services, and other related subjects is an asset. Knowledge of Islamic traditions and conduct is an asset. Assistance or MHFA certification is an asset. The Ideal Candidate Must Be available on weekends, evenings, statutory holidays. Value the intrinsic worth of others irrespective of their race, ethnicity, sexual orientation, and religious determination. Accept and respect differences of opinion, values, views, and beliefs of others that may be different from your own. Be open to feedback and willing to act upon feedback provided. Be able to offer unconditional positive regard to others regardless of their life story and life choices. Be able to work independently. EEO Statement Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA. #J-18808-Ljbffr
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Vancouver, Toronto, Montreal, Calgary, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Nisa Helpline Full timeA community support organization in Vancouver is seeking a Peer Counsellor to provide confidential peer counselling services to helpline callers. The ideal candidate must be available for evening and weekend shifts and is responsible for empowering callers through empathetic support. Fluency in English is required, and knowledge of Islamic traditions is...
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Peer Counsellor with Lived Experience
3 days ago
Calgary, Canada Alberta Adolescent Recovery Centre Full time**Peer Counsellor with Lived Experience**: - PUBLISHED: JULY 16, 2025 - EXPIRY: AUGUST 15, 2025 - ONSITE - CALGARY, ALBERTA - FULL TIME - SOCIAL SERVICES **Summary**: Alberta Adolescent Recovery Centre ("AARC") is seeking a Peer Counsellor with lived experience to join our team! **Description**: Position Summary - The Peer Counsellor at Alberta Adolescent...
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Summer Student
1 week ago
Mississauga, Canada Nisa Foundation Full time**Summer Student - Peer Counsellor (Crisis Line)** **Job Title: Summer Student - Peer Counsellor (Crisis Line)** **Reports to: Helpline Manager** **Location: Remote** **Job Status: 16-week Summer Contract (Full-time, 40 hours/week)** **Proficiency in Somali, Urdu or French is an asset** **Organization Overview**: Nisa Helpline is a confidential and...
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Peer Counsellor
3 weeks ago
Vancouver, Canada Nisa Helpline Full timePeer Counsellor - Job Description Job Title: Peer Counsellor Report to: Helpline Manager Job Status: Part Time - 21 hours per week Shifts: 6:00 PM – 12:00 AM PST, Evening/Weekends. Occasional weekday shifts and one weekday team meeting. Location: BC based (Remote work) Base Pay Range: CA$19.50/hr – CA$21.00/hr Job Description The Helpline Peer Counsellor...
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Peer Counsellor
3 weeks ago
Vancouver, Canada Nisa Helpline Full timePeer Counsellor - Job Description Job Title: Peer Counsellor Report to: Helpline Manager Job Status: Part Time - 21 hours per week Shifts: 6:00 PM – 12:00 AM PST, Evening/Weekends. Occasional weekday shifts and one weekday team meeting. Location: BC based (Remote work) Base Pay Range: CA$19.50/hr – CA$21.00/hr Job Description The Helpline Peer Counsellor...
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Vancouver, Canada Nisa Helpline Full timeA community support organization in Vancouver is seeking a Peer Counsellor to provide confidential peer counselling services to helpline callers. The ideal candidate must be available for evening and weekend shifts and is responsible for empowering callers through empathetic support. Fluency in English is required, and knowledge of Islamic traditions is...
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Vancouver, Canada Nisa Helpline Full timeA community support organization in Vancouver is seeking a Peer Counsellor to provide confidential peer counselling services to helpline callers. The ideal candidate must be available for evening and weekend shifts and is responsible for empowering callers through empathetic support. Fluency in English is required, and knowledge of Islamic traditions is...
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Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LifeWorks Full timeOverview TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS...
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Quebec, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is...
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Peer Mentor
1 week ago
Mississauga, Canada Peel Addiction Assessment and Referral Centre Full timeJoin us at Peel Addiction Assessment & Referral Centre (PAARC) and become a catalyst for change in the lives of individuals navigating the complexities of addiction and mental health challenges. This is more than a job—it's a chance to make a real difference in your community and to grow with a team that values your expertise and passion. **About Peel...
