Customer Support Representative
4 weeks ago
Punt is an innovative social casino platform on a fast growth trajectory. As we scale, we are seeking a Customer Support Representative to establish and lead customer support strategies, build cohesive workflows, and drive our team to deliver world-class customer service. This role is pivotal in structuring and scaling our customer support processes while ensuring operational excellence, team alignment, and the implementation of best practices. The ideal candidate will be a strategic leader with a deep foundation in customer support and the ability to build processes from the ground up. Who are we looking for: Punt is seeking a Customer Support Representative to assist our customers with technical problems and assistance when using our products and services. Customer Support Representative responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help establish our reputation as a company that offers excellent customer support at all times. The role itself: Respond to customer queries in a timely and accurate way, via email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance and resolution Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their issues are resolved Gather customer feedback and share with our Management and Product teams Assist in training other Customer Support Representatives Experience required: Experience as a Customer Support Lead or similar CS role is preferred Familiarity with our industry or a desire to learn Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Comfortable working the graveyard shift (1AM - 9AM) and or on weekends. #J-18808-Ljbffr
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Customer Support Representative
1 week ago
Vancouver, British Columbia, Canada Punt Full time $45,000 - $65,000 per yearPunt is an innovative social casino platform on a fast growth trajectory. As we scale, we are seeking aCustomer Support Representativeto establish and lead customer support strategies, build cohesive workflows, and drive our team to deliver world-class customer service.This role is pivotal in structuring and scaling our customer support processes while...
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Customer Support Representative
1 week ago
Vancouver, Canada Penny AI Full timeChris and David started Penny AI in 2018 in Squamish, BC (a bit north of Vancouver) after seeing an opportunity to solve a massive problem for millions of direct sales consultants around the world. We have now grown to a team of 90+ located across Canada and the United States. Penny has tens of thousands of users across four continents who trust Penny to...
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Customer Support Representative
4 weeks ago
Vancouver, Canada algojobs Full timeOverview 7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of...
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Customer Sales Support Representative
2 weeks ago
Vancouver, Canada Sandvik Full timeSandvik Mining and Rock Solutions is seeking a Customer Sales Support Representative Location: Surrey, BC At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional...
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Customer Support Representative
1 day ago
Vancouver, British Columbia, Canada Purdys Chocolatier Full time $60,000 - $80,000 per yearCraving a dream job? Join one of Canada's Top Employers. Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trust,and supportive work environment. Job type: Full-time, Contract...
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Customer Support Representative
24 hours ago
Vancouver, British Columbia, Canada Snowstorm Technologies Global Travel Solutions Inc. Full time US$60,000 - US$90,000 per yearJoin a Rapidly Growing Global OrganizationAt Snowstorm Technologies, we are a global leader in smart, social, and highly collaborative planning solutions for the travel industry. Staying ahead of the curve means anticipating business trends and getting there first—and that's exactly what we do.Our innovative booking solutions enable our customers to expand...
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Partner/customer Support Representative
1 week ago
Vancouver, Canada Vault Credit Corporation Full timeVault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer focused Customer / Partner Support Representative to...
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Customer Support Representative
3 days ago
Vancouver, Canada Foodee Full time**CUSTOMER SUPPORT REPRESENTATIVE - L1** Customer & Internal Support | Vancouver/British Columbia Are you passionate about food technology? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local...
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Customer Service Representative
2 weeks ago
Vancouver, Canada Lotus Full time**Customer Service Representative** **Vancouver, CA** - ** Full-Time Hours / ASAP Start**: - ** Ongoing Training & Support**: - ** Weekly Pay with Bonuses** **Start your New Career today!** Over the busy summer period, we're looking to increase on-site representation for all our clients across the region. This means we'll need to bring on board several...
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Customer Support Representative
3 days ago
Vancouver, British Columbia, Canada Datanest Full timeSoftware Support Specialist – Environmental SoftwareLocation: Canada-Wide (Remote role supporting Canadian and US customers)About Us:Datanest Software is a growing provider of innovative environmental work-flow management solutions. We are a New Zealand headquartered company that operates throughout Australia, Canada, the US and the UK. Our platform helps...