Customer Support Specialist

Job Title and Location Customer Support Specialist (Kelowna, BC) – Fullscript Base Pay Range CA$40,000.00/yr - CA$50,000.00/yr About Fullscript Founded in 2011, Fullscript started by solving one problem: helping practitioners access and prescribe the products they trust to deliver integrative care. What began as a simple solution has evolved into a health intelligence platform that powers every part of care. Today, 125,000 practitioners rely on Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. They support over 10 million patients who use Fullscript to stay connected to their care plans, making it easier to stay engaged and follow through on treatment. We build tools that make care smarter and more human, saving time, simplifying decisions and strengthening the connection between practitioner and patient. About the Role As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You will serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust and elevate the overall customer experience, positioning our company as a leader in the industry. Please note this position is only open to candidates living in or near Kelowna, BC. While you will be working remotely, being within the Kelowna “hub” allows for occasional in‑person collaboration and socialization with your team. Shift 10‑6 ET Mon‑Fri and every 4th weekend What You’ll Do Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs Successfully resolve complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge Build sustainable relationships of trust through open and interactive communication Collaborate with your teammates to come up with new initiatives to surprise & delight our customers Co‑ordinate closely with your teammates to ensure support is covered during all business hours Gather trends in issues and feedback and report them to your supervisor Work closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript Your Background Proven experience in customer‑centric roles, ideally in retail or hospitality Passion for customer happiness and a positive, engaging demeanor Ability to multitask and excel in a dynamic environment Dedication to delivering excellence in every interaction Strong communication and organizational skills Embraces change and welcomes new challenges Enjoys collaborative teamwork Curiosity and a continuous learning mindset Must be flexible in scheduling to support customers across North America Familiarity with Zendesk and SaaS productivity tools is a plus The Perks Competitive Compensation Flexible Paid Time Off program Fullscript’s RRSP match program Stock Options Customizable benefits package (medical, dental, vision) with HSA Discount on Fullscript catalog of products for family & friends Why Fullscript Great work happens when people feel supported, trusted, and inspired. You’ll join a team that: Values innovation. We stay curious and keep finding smarter ways to make care better. Supports growth. We learn together and take on new challenges that drive impact. Puts people first. We win as a team and leave egos at the door. A Few Things to Know We’re grateful for the high level of interest in joining Fullscript. Because of the number of messages we receive, we’re not able to review or respond to individual inquiries about open roles via email, LinkedIn, or other social platforms. Please apply directly through our careers page to ensure your application reaches our hiring team. Equal Opportunity Statement Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request. Email accommodations@fullscript.com for support. All employment offers are contingent upon the successful completion of background checks, conducted in compliance with applicable federal, state, and provincial laws. We also use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Additional Information With room to make up to 6k in bonuses Learn More About Fullscript: www.fullscript.com @fullscriptHQ on Instagram Let’s make healthcare whole #J-18808-Ljbffr