Sales & Reception Coordinator

4 weeks ago

St Catharines, Canada HearCANADA Full time

Sales & Reception Coordinator – Client Care Coordinator Company: HearCANADA Location: St. Catharines, ON Employment type: Permanent, full-time Hours: Monday through Friday 8:30 am - 4:30 pm What We Offer Starting hourly compensation of $21-$24/hour + an attractive bonus program Benefits – health, dental, vision + a healthcare spending account, starting on day one of hire RRSP matching program Generous time off policies including 3 weeks vacation, 7 paid personal days, + 1 paid volunteer day Training and education opportunities Friends and family discounts + employee perk program What You'll Do Lead patient engagement activities and ensure a positive patient experience by acting as the first point of contact for patients visiting or contacting the clinic Manage the clinic schedule by booking, rescheduling appointments; follow-up on missed appointments or appointment reminders Make product and payment recommendations to enhance the patient journey Support with maintaining physical and electronic records Perform basic hearing aid maintenance and answer product questions Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community Educate patients on billing and payment options; perform AR duties as assigned What We're Looking For 2+ years of experience in a customer-facing role – sales, retail, busy office, or clinic environment, comfortable interacting with customers Sales acumen – experience recommending products or in retail is strongly preferred Access to a vehicle and a valid driver's license – some local travel required Customer‑centric attitude – comfortable interacting with diverse patient groups and networking within the community to position HearCANADA as St. Catharines' number one choice for hearing care services Team player – works well with others and appreciates support from colleagues Willingness to participate in local travel – access to a car and valid driver’s license preferred for community events and marketing initiatives Seniority Level Entry level Employment type Full-time Job function Administrative Industries: Hospitals and Health Care HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process. #J-18808-Ljbffr

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