Technical Support Specialist – Level 2
4 weeks ago
Automotive glass technology is helping transform how we experience the road. AtBelron Canada , the home office ofSpeedy Glass, Lebeau vitres d’autoandVanfaxwe take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.Responsibilities: Responsible for providing high-quality, prompt, courteous, and efficient Level 2 technical support in order to maintain a high level of user satisfaction while meeting established SLOs.Main tasks: Take ownership of all incidents and requests escalated by the Help Desk team and/or other channels requiring support from the Infrastructure & End-User Support Team, ensuring resolution in accordance with SLOs.Ensure accurate chargebacks when processing new requests, repairs, and equipment movements, following established procedures for asset check-in and check-out.Closely monitor and follow up on tickets (requests and incidents) throughout their lifecycle; provide timely updates and maintain ticket documentation in line with service standards.Validate the proper functioning of AV/VC (audio/video conferencing) services in meeting rooms as part of a monthly rotation.Proactively handle security-related tickets with urgency and participate in the management of security tools and services on a monthly rotation basis.Assist in identity and access management (IAM): create, modify, and deactivate IT user accounts and access rights as per business needs and IT standards.Collaborate and participate in incident and service request escalations in close coordination with the management team.Document, analyze, and continuously improve procedures, problems, and solutions; write end-to-end technical procedures to assist clients and support teams.Manage IT assets for employee onboarding, transfers, promotions, and offboarding, as well as MACD activities for field locations (distribution centers and warehouses) in alignment with HR and Facilities governance.Support IT asset management activities, including recycling, organization, and proper storage of equipment; help modernize and maintain the workspace and lab areas.Job requirements: On-site presence required(100% in-office, 5 days per week).Experience inLevel 2 IT supportwithin a small or medium-sized Canadian company.Strong technical skills, excellent prioritization, resourcefulness, and outstanding customer service and communication abilities.Bilingual (French/English)- spoken and written.Proficiency with the following technologies:Microsoft Intune, ServiceNow, Active Directory (AD), Windows 11, MS AutoPilot.We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.Belron Canadais an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.If you value your career as we value our employees and our customers, there’s no better time tojoin Belron Canadaand #BringOutYourBest with us
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Montreal, Canada Lebeau Vitres d'autos Full timeTechnical Support Specialist – Level 2- Belron Canada page is loaded## Technical Support Specialist – Level 2- Belron Canadalocations: Montreal, QCtime type: Full timeposted on: Posted 14 Days Agojob requisition id: JR61575Automotive glass technology is helping transform how we experience the road. At **Belron Canada**, the home office of...
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Montreal, Canada Lebeau Vitres d'autos Full timeTechnical Support Specialist – Level 2- Belron Canada page is loaded## Technical Support Specialist – Level 2- Belron Canadalocations: Montreal, QCtime type: Full timeposted on: Posted 14 Days Agojob requisition id: JR61575Automotive glass technology is helping transform how we experience the road. At **Belron Canada**, the home office of...
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Level 2 IT Support Specialist
2 weeks ago
Montreal, Canada Lebeau Vitres d'autos Full timeA leading automotive services company in Montreal seeks a Technical Support Specialist – Level 2. The role requires providing prompt technical support, managing incident tickets, and ensuring high user satisfaction. Candidates should have experience in Level 2 IT support, be bilingual in French and English, and possess strong technical skills. This is a...
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Level 2 IT Support Specialist
1 week ago
Montreal, Canada Lebeau Vitres d'autos Full timeA leading automotive services company in Montreal seeks a Technical Support Specialist – Level 2. The role requires providing prompt technical support, managing incident tickets, and ensuring high user satisfaction. Candidates should have experience in Level 2 IT support, be bilingual in French and English, and possess strong technical skills. This is a...
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In-Office Level 2 IT Support Specialist
3 weeks ago
Montreal, Canada Belron Canada Full timeA leading automotive services company in Montreal seeks a Level 2 IT Support Specialist to provide technical support to users while ensuring high satisfaction levels. Candidates must be bilingual (French/English) and possess strong technical skills with technologies such as Microsoft Intune and Active Directory. The role requires 100% in-office presence,...
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IT Support Specialist
4 days ago
Montreal, Canada Lightspeed Full timeHi there! Thanks for stopping by 👋Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!Lightspeed is seeking an IT Support Specialist (Level 2) to join our IT Support team. This is a 12-month fixed-term contract starting in January, based in Montreal, Quebec, and requires working on-site...
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Technical Support Specialist – Level 2- Belron Canada
39 minutes ago
Montreal, Canada Belron Canada Full timeAutomotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.We welcome applications from everyone, and are firmly committed to diversity,...
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Level 2 IT Specialist
2 weeks ago
Montreal, Canada S3 Technologies Inc. Full timeCOMPANY VALUES: We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together With over 20 years of experience, S3 Technologies is proud to be a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service...
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Level 2 IT Specialist
2 weeks ago
Montreal, Canada S3 Technologies Inc. Full timeCOMPANY VALUES: We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together With over 20 years of experience, S3 Technologies is proud to be a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service...
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Montreal, Canada Belron Canada Full timeAutomotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. We welcome applications from everyone, and are firmly committed to diversity,...
