Bilingual IT Service Desk Lead

2 weeks ago


Calgary, Canada HCLTech Full time

A global technology consulting company in Calgary is seeking an experienced Service Desk Team Lead to oversee IT service desk operations. The ideal candidate will manage a team, provide technical support, and ensure service delivery within defined SLAs. Strong troubleshooting skills in Windows environments and bilingual proficiency in English and French are essential. Certifications in ITIL v4 and CompTIA A+ are required. This full-time role requires on-site work five days a week.
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