Practice Manager: Our Clinic's Changing

If you clicked on this ad because the title struck a nerve then Georgian Animal Hospital might be exactly what you have been looking for.We're a clinic in transition, growing in volume and on the cusp of a much needed renovation to support the clients and patients we've welcomed along the way. Navigating this kind of change can be both exciting and uncomfortable and that is why we need you. We have a team who is strong minded, passionate and deeply committed to doing right by our community. What we need now is a steady hand; Someone thoughtful, grounded and experiencedto guide us through this next chapter while helping us develop and flourish in the process.You have probably been in a leadership role before. You've had wins. made mistakes and prioritized what matters most. You know how to read your team, how to bring people with you and when to step back and listen. You're not looking to manage. You want to mentor, support and help your team step into their own potential and be successfultogether.And, you won't be alone You'll be part of a connected community of other managers- people who get it. With your own support network, you can bounce around ideas, share your wins and your "What just happened?" moments, ask your community and receive valuable input (think conference dinner conversations, but on demand).Now please don't be fooled, we're not perfect, and we're not looking for perfection. We're looking for thoughtfulness, for resilience and agility and for someone who knows that success doesn't come from sidestepping the chaos that is veterinary life, but from stepping into it and helping shape what comes next.Key Duties & ResponsibilitiesProvide onsite leadership and oversight of the veterinary health care team in order to maximize overall business performance of the hospitalLead the continuous improvement of the quality of customer service and medical careEnsure smooth communication throughout a client’s visit. Work alongside the Medical Director to resolve client concernsOversee that all client communication such as welcome letters, sympathy cards, and newsletters are sent in accordance with Hospital protocols & approved timelinesImplement team scripting, in-Hospital marketing, and social media content to help capture new clients, bond current clients, increase referrals, and generate community goodwillMeet client needs for timely veterinary care. Tracks new clients/patients, frequency of visits, and achieves predetermined goals for appointment and surgery fill ratesEnsure team has sufficient and appropriate resources to deliver exceptional patient care.Understand and help manage the financial drivers of the hospitalEnsure Cost of Sales as a percent of revenue is in line with budget. Maintain reasonable levels of inventory and put plans of action in place to eliminate bulk ordering and expired goodsWork with Regional Manager and Medical Director to review a specific operating budget and hospital business planWork with Regional Manager and Medical Director to prioritize equipment and facility needs. Assist with sourcing and purchasing as neededPrepare financial, bookkeeping, and accounting reportsKeep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systemsFollow and adhere to the monthly schedule authorization and predict staffing needs. Verify that the financial health of the Hospital supports planned new hiresAct as a positive role model, using a collaborative approach and assuming positive intent. Set others up for success and foster open, proactive, and cooperative relationshipsCollaborate with Regional Manager and Medical Director to recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, effective teamwork and high moral standardsMonitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director and implement an action plan where necessaryMeet expectations and timelines determined by Regional Manager in relation to hospital initiatives. Hold the team accountable on job responsibilities and deliverablesReview feedback with Regional Manager from data management and reporting platforms. Implement actionable strategies to elevate patient care and capture revenue in areas such as bonding rates, reminders and forward bookingEnsure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated. Monitor fee capture and discounting to ensure reasonable and appropriate valueConsistently uses the resources available (Vet Success, PIMS, ALLYDVM etc.) to analyze and make effective actionable decisions that impact operations including, but not limited to, asset purchases, new hires, rate changes, and conflict resolutionWork with Home Office to ensure that all voluntary and mandatory controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Employment Standards, CVO, AAHA, WHMIS, OHS, Xray etc)Ensures the hospital team is able to succeed in their duties by providing coaching, development, training, mentorship and education as requiredWhen Reception coverage is needed: the Practice Manager will assist with clerical and reception duties, client and in-patient intake and discharge duties, schedules, appointments, answers questions, and maintains front office and exam room flow.EducationA minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical health care team is preferredEducation and training in business administration preferredIn-depth understanding of Human Resources and proven experience leading and innovating practices preferredA vision to foster an inclusive, employee-centric cultureExperience developing strategic and multi-year business plans, resource forecasts, and in managing operational budgetsExperience with coaching, conflict resolution, and performance managementProven ability to build and nurture relationships at all levelsAbility to influence and communicate in a clear and effective mannerAn approach that is progressive, strategic, humble, and achievement orientedExemplary oral and written communication skillsTotal Compensation - we will support your personal, financial, and professional growth through:A Competitive Wage RateA Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic)Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more)Enhanced Mental Health Practitioner CoverageP3 Pawsitive Health & Lifestyle Spending AccountUnlimited Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CEEmployee Assistance ProgramPaid Licensing & Membership DuesPaid Vacation TimePaid Sick & Personal Emergency DaysRRSP MatchingGenerous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount)Clothing AllowanceEligibility for EBITDA-based Performance BonusIf you are looking for a progressive environment where each individual is heard, valued, and recognized for their unique contributions, we'd love to talk.Visit our website at: https://www.georgiananimalhospital.ca/site/homeText or call Aysha at 289-707-4235 to arrange an introductory conversation to learn more. Submit your CV to jobs@p3vetpartners.caP3 was founded to connect the resources and capabilities of a large company and the personality and flexibility of an independently owned hospital. Our mission is to empower veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them.We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace. #J-18808-Ljbffr