Chief Building Officer
1 month ago
Job Purpose
The Miles Nadal JCC continues to grow and seeks to provide excellent customer service, experiential programming and build community and a sense of belonging across mutual concern and shared purpose. The Miles Nadal JCC is hiring for a new senior professional role of Chief Experience Officer (CXO); The CXO will guide a team of talented program professionals who serve the needs of all ages and generations through Jewish, cultural, educational, and social programming and experiences, customer service professionals, who serve as the warm JCC welcome and act as the first and last impression ambassadors of the MNjcc. The CXO will oversee all the core programmatic teams that comprise our vibrant, diverse and intentional downtown community.
This new position is designed to help the MNjcc expand our reach by deepening relationships and connections, so community members are meaningfully engaged as they transition through all life stages, across and between departments and experiences. And by ensuring that the building itself and all interactions within embody our mission, vision and values. p>
This person will have an appreciation and understanding of the vital role the MNjcc plays as a community hub open to all, with diverse members, participants and patrons, as well as the unique role that the MNjcc plays in the downtown Toronto community.
The CXO reports to the Executive Director and is a core member of the MNjcc’s Senior Leadership Team.
- Work closely with the Executive Director and the Senior Leadership Team to develop and lead a unified vision for community life at the MNjcc.
- Create strategy, provide vision and leadership and training to professional team responsible for client-facing interactions. Analyse data and revise approaches as necessary.
- Support the growth of a data culture where departments use data to animate the team around both department-level and organization-wide shared goals and to use it to regularly assess progress and identify opportunities.
- Build partnerships in the community that advance the work of the MNjcc to create synergies and collaboration and when viable to garner financial support to sustain and grow successful program areas. You are skilled at network weaving and can “model the way” and coach others to strategically connect people, build community and cultivate leaders, both within the MNjcc, among patrons and staff, and across the community, building relationships and partnerships that benefit the J. You have a proven ability and experience leading and planning efforts, conducting strategic program reviews and assessing opportunities and organizing people and programs for impact and in ways that realize revenue growth. You approach problems and situations with a growth mindset and spend time studying the many wonderful aspects of our community.
- An entrepreneurial spirit, a creative imagination, a “can-do” approach and affinity to “getting to yes”
- A people-person mentality, comfort in speaking with communities one-on-one, in small groups and larger settings.
- Relevant schooling in terms of university, college or vocational training.
- Proven project and time management and goal setting skills. li>
- Confirmed experience using data to inform your work and use it to set goals, evaluate progress and facilitate learning across your team. You are a data champion for others, helping them get comfortable applying data to their work.
- Minimum 10 years’ work experience with skills and experience managing people and teams and their associated budgets.
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