Platform Billing

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role PLEASE NOTE: due to the need to align with the distributed locations of the team, this role will be hired only in the Eastern or Central timezones (EST / CST). Elastic’s Platform Billing organization builds the foundational systems that power our SaaS business. Our mission is to deliver a simple, transparent, and scalable billing experience that supports Elastic’s growth across self-service, enterprise, and marketplace channels. Within Platform Engineering, the Billing & Metering team operates critical data pipelines and billing engines that process usage and cost signals across AWS, GCP, and Azure and convert them into accurate, auditable invoices and revenue records. This work enables the monetization of hundreds of millions in recurring revenue and is critical for financial reporting, compliance, and customer trust. We are seeking a Senior Manager, Software Engineering (L7) to lead a globally distributed engineering group. You will lead senior engineers, drive execution across highly complex initiatives, and partner closely with Product, Finance, IT, Cloud, and other Platform teams. This role demands a leader who excels in operational excellence, reliability engineering, incident management, and continuous improvement, in addition to technical and team leadership. What You Will Be Doing People & Technical Leadership Lead, mentor, and grow engineers in a distributed environment. Guide career development, performance management, and the growth of senior/staff engineers and tech leads. Foster a culture of ownership, high standards, and operational accountability. Execution, Delivery & Operational Excellence Drive roadmap execution and ensure reliable delivery on different initiatives involving usage ingestion, cost accuracy, billing logic, and revenue systems. Maintain a high operational bar, including: Robust on-call processes, Clear runbooks and escalation paths, Strong observability and monitoring practices, Frequent incident reviews and systemic improvements Balance feature delivery with technical debt, reliability work, and KTLO responsibilities. Establish clear KPIs around system reliability, data accuracy, and operational health. Strategic & Architectural Leadership Shape long-term architecture for own domain Anticipate scaling challenges and influence investments in reliability, data quality, and automation. Provide technical critique and guidance during design reviews and architectural discussions. Cross-Org Collaboration & Influence Partner with different stakeholders to deliver cohesive end-to-end billing and metering capabilities. Work closely with Finance and Compliance stakeholders to ensure the integrity of revenue-impacting systems. Communicate priorities, trade-offs, timelines, and outcomes clearly across multiple layers of leadership. Represent own area in planning cycles, operational reviews, and audits. What You Bring Proven experience leading engineering teams with a strong operational focus (on-call ownership, incident management, SLIs/SLOs, reliability targets). Solid technical foundation in distributed systems, large-scale data processing, or SaaS platform engineering. Demonstrated ability to scale systems, processes, and operational practices in fast-moving environments. Strong technical judgment and the ability to guide architectural decisions. Exceptional communication and influencing skills across engineering and business stakeholders. Bonus Points Experience with SOX compliance, revenue-related audit processes, or similar regulatory/compliance frameworks. Background in cloud metering, usage-based billing, or subscription billing platforms. Familiarity with AWS/GCP/Azure. Hands-on engineering background in backend, data, or distributed systems. Understanding of SaaS business metrics (ARR, churn, revenue recognition, usage growth). Compensation for this role is in the form of base salary.This role does not have a variable compensation component.The typical starting salary range for new hires in this role is listed below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $174,000—$223,600 CAD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co.We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement. #J-18808-Ljbffr