Senior Advisor

Job Title Senior Advisor - LDG Digital Department Clinical System and Informatics Posting ID 5471 Role Level PG11 ($46.39hr - $57.98hr) Status Temporary Full Time (2 years) Site Cross Sites Posted November 20, 2025 Internal Deadline November 27, 2025 Company Overview Trillium Health Partners (THP) is one of the largest community‑based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto. Mission A New Kind of Health Care for a Healthier Community Values Compassion, Excellence, Courage Goals Quality, Access, Sustainability Enablers People, Education, Innovation, Research Position Summary As Trillium and Clinical Systems and Informatics (CSI) continue to expand, the Epic Applications Analyst will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS) and key Regional Digital Health programs. This highly motivated individual will apply their technical expertise to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners. This role reports to the Manager, CSI Applications and will work closely with other teams within the CSI portfolio, and Regional Digital Programs. Key Responsibilities Design, build, test, and implement Epic applications in alignment with hospital workflows. Act as a subject matter expert (SME) with deep Epic knowledge and multiple Epic certifications across several modules, providing advanced guidance to both technical and clinical teams. Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions. Assist in customizing, testing, and deploying new Epic features and updates. Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas. Continuously evaluate new features and releases to enhance system functionality and user experience. Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements. Collaborate with the training team to develop training content and tip sheets to support end‑users. Identify cross‑application issues and work with relevant teams to resolve them. Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones. Act as a secondary support contact for application end‑users. Participate in an on‑call rotation and be available for extended hours as required. Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities. Preferred Qualifications EpicCare Ambulatory Experience & Skills Bachelor’s degree in Healthcare, IT, or a related field preferred; Master’s degree is an asset. Minimum two years of hospital clinical and/or hospital information systems experience. 4+ years of experience in configuring and supporting Epic systems in a healthcare setting. Experience working on application build, testing, issue resolution, and workflow integration. Strong background in EHR support, implementation, and optimization. Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues. Excellent interpersonal, communication, and conflict‑resolution skills. Commitment to patient and staff safety in a healthcare environment. Ability to work effectively in a fast‑paced, collaborative setting. ITIL Certification (for service management and process improvement) is an asset. ServiceNow Experience (for IT service and incident management) is an asset. In good standing, demonstrating strong, consistent performance delivery. Why Join THP Be part of a leading digital health transformation using Epic. Work in a flexible hybrid environment with a dynamic team. Gain hands‑on experience in a high‑impact healthcare setting. Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant. Equal Opportunity and Diversity Statement Trillium Health Partners (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion of best practices throughout THP operations, policies, and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity. Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Trillium Health Partners is identified under the French Language Services Act. We thank all those who apply, but only those selected for further consideration will be contacted. #J-18808-Ljbffr