Nordic Spa Lead Conciege

4 weeks ago

Kananaskis Improvement District, Canada Pomeroy Lodging Full time

Nordic Spa Lead Conciege – Pomeroy Lodging Reports to: Spa Front Desk Manager Located at the Kananaskis Nordic Spa, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor‑outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined. Visit our experience showcase: https://vimeo.com/user83317660/workforkns Responsibilities Direct and lead the day‑to‑day front‑of‑house operations, ensuring daily tasks are assigned and checklists are completed Strictly enforce privacy and confidentiality of all guest information Act as a Spa Concierge and lead the team when required to (filling in for shifts, staying later, quality checking, etc.) Monitor and maintain the physical environment, ensuring cleanliness and organization Demonstrate pride in work by creating positive energy, teamwork, excitement, and fun Meet the demands of a fast‑paced environment through personal empowerment, good judgment and multi‑tasking ability Demonstrate exceptional follow‑up abilities and take ownership of tasks with strong attention to detail Manage any incidents that may occur on shift and, if necessary, escalating to a manager or supervisor Acknowledge all guests, anticipate their needs, and respond promptly Effectively handle guest comments and feedback in person and in writing, identifying and resolving concerns Communicate with all departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations Have a complete understanding of and adhere to all company policies, procedures, and standards Champion excellent guest interactions and act as an example for all Concierge members Other duties as assigned Qualifications Leadership experience within the hospitality or spa industry is an asset Prior experience in spa, hospitality, guest service, and/or retail sales is preferred Must be highly self‑motivated and proactive in a dynamic environment Demonstrates a genuine passion for guest service and a natural inclination toward health and wellness Excellent communication skills, both verbal and written Must present a polished, professional, and well‑groomed appearance at all times Working Conditions This position operates in a dynamic, fast‑paced environment with frequent interaction with guests, team members, and other stakeholders. The role requires flexibility to work a variety of shifts, including early mornings, late evenings, weekends, and holidays, and may involve extended hours during periods of high business demand. A significant portion of the role is performed outdoors in the fresh mountain air, with exposure to a wide range of weather conditions, including temperatures from –30°C to +30°C. The position involves frequent standing, walking, bending, kneeling, pushing, and pulling, as well as occasional use of ladders, stairs, or ramps. The employee must be able to lift up to 30 lb as required. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Hospitality #J-18808-Ljbffr

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