Intermediate Business Intelligence

4 weeks ago


Victoria, Canada BC Ferries Full time

Intermediate Business Intelligence (BI) Developer Join to apply for the Intermediate Business Intelligence (BI) Developer role at BC Ferries. Position Overview As a key member of the Information Technology team, you develop, maintain, and support the Cognos suite of BI tools including Enterprise Planning. You provide Cognos application support, diagnose complex application problems within the Finance, Human Resources, Business, and Maintenance applications, and work with Business Analysts, Developers, and Architects to understand business requirements and develop detailed design specifications. You also assist in diagnosing and correcting problems related to infrastructure and databases, and support IBM Cognos server software installations, upgrades, and testing, as well as configure models of packaged applications. Responsibilities Providing second and third tier Cognos application support; Monitoring and managing the BI Support mailbox and BI Service Desk queue; Managing Access Control requests; Troubleshooting and diagnosing complex application problems, often involving several applications or subject areas including data in Financial, Human Resource, Business or Maintenance applications; Working with Business Analysts, Developers and Architects to understand business requirements and develop detailed design specifications; Under direction, providing application support to maintain, correct, and respond regarding application functionality; Assisting in diagnosing and correcting problems related to infrastructure and databases; Assisting with IBM Cognos server software installations, upgrades, and testing, ensuring interface compatibility with other systems within the organization; Configuring models of packaged applications; Assisting with QA, troubleshooting, and maintaining overall integrity of the data reported from the Cognos systems; Writing technical proposals, manuals, and reports; Participating in facilitating weekly team meetings, reviewing incidents, service requests, problems, and changes; Providing orientation, guidance, and informal training to other employees. Qualifications Degree or Diploma in Computer Science or an IT-related discipline, and/or equivalent work experience in Information Technology; Minimum 3 years of experience working in a Business Intelligence (BI) role, including Cognos Report and Query Studio, Cube design and development, Framework Manager Modelling, and ETL tools (e.g., DataStage); Experience with Data Warehousing (ETL), Enterprise Planning, and Metrics is an asset; Knowledge of ITIL Framework; Ability to accurately capture business requirements, efficiently analyze customer needs, organize information into appropriate models, and complete and correct report specifications. Location Victoria, British Columbia, Canada. Application Deadline Please submit your cover letter and resume by November 9, 2025. EEO Statement At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. #J-18808-Ljbffr



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