Bilingual IT Support Technical Analyst

Join to apply for the Bilingual IT Support Technical Analyst role at Irving OilThis role requires shift flexibility and involves rotational on-call/after-hours work and occasional travel.If you are interested in this exciting opportunity with Irving Oil, please apply by October 17, 2025.What We OfferWork Environment – Work onsite in our beautiful home office building with access to a fitness facility, onsite nurse, and a caféCompetitive Compensation – Includes an annual bonus plan, pension plan, and parking allowanceFlexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needsPaid Vacation – There is an annual option to purchase additional vacation, tooWellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance ProgramOpportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation-matching programYour ResponsibilitiesTroubleshoot and resolve daily support cases promptlyCollaborate with stakeholders and customers to diagnose and resolve technical issuesAccurately document case details and resolutions for team reference and escalate complex problems to appropriate teams or vendors, ensuring timely follow-upIdentify recurring issues and recommend long-term solutions to prevent repeat incidentsFollow IT service management best practices and maintain and update support documentation and knowledge base contentMonitor and troubleshoot software applications to ensure reliabilityPartner with IT Operations, Security, and Applications teams to support retail systemsAssist with application patching and upgradesContribute to continuous improvement by identifying and implementing process enhancementsYour SkillsStrong problem-solving and analytical abilities with attention to detail and clear and professional communication, both verbal and writtenCalm under pressure with a customer-first mindset and a collaborative team player with a proactive, hands-on approachQuick learner with a curiosity for technology and business impact and effective at sharing knowledge using various methodsSelf-motivated and able to manage tasks independently and skilled at prioritizing multiple tasks in a dynamic environmentPositive, can-do attitude with a focus on efficiencyFamiliarity with ITIL practices is a plusYour ExperienceCollege diploma in a related field with 3–5 years in application, helpdesk, or command center support roles; proven ability to troubleshoot hardware, software, and network issues remotely; experience supporting retail or fleet environments including POS systems; background in monitoring enterprise applications and performing patching, upgrades, and maintenanceFamiliarity with incident and service request management platforms such as ServiceNow, Jira, or Salesforce; exposure to ITIL practices or working in ITIL-aligned environments; demonstrated ability to document technical issues and solutions for knowledge sharingExperience coordinating with third-party vendors to resolve technical issues; ability to manage multiple priorities in a fast-paced, customer-facing support role; history of working collaboratively across IT teams and participating in process or continuous improvement initiativesIrving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. #J-18808-Ljbffr