L2 Application Support
2 weeks ago
App Support L2 Location: Toronto, Canada Work Model: Hybrid (4 days to office) Job Description Undergraduate Degree or Technical Certificate. ITIL 3-5 years relevant experience. Continuously enhancing knowledge/expertise in business services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development/delivery. Keep current with industry and/or business trends. Comfort level working with vendors. Readiness to support installation, configuration, upgrade of business applications/systems in co‑ordination with appropriate stakeholders, if required. Ability to work on low to moderately complex tasks under management guidance and supervision. Experience managing production incidents to ensure they are resolved in a timely manner. Good to have Host Mainframe experience (IBM AS400) Good to have, or can learn: Experience utilizing tools such as Splunk, DataDog and DynaTrace to investigate issues. Experience with Linux, Windows, and cloud platforms Roles & Responsibilities Shared L2 Responsibility Daily Health Checks Monitoring of Service Now Queues Monitor incoming emails Perform Trend Analysis and ensure incidents are assigned to the appropriate problem record. Incident Communication P3/P4 Triage Participation Create and monitor problems. Send out technical comms Tweak Tivoli and Splunk alerting thresholds Meet all SLAs for P3 comm timings and outage record completion. Beginning and end of shift handover. Assist in actioning change tasks. Perform data quality reviews via internal processes, Police reports and TLEI spikes. Knowledge sharing with the greater team. 2-3 years of relevant working experience. Other various tasks Level Specific Responsibility Work on Alert and Dashboard creation Assist with onboarding new applications. Participate in projects Can triage P3 incidents with minimal assistance. Can run P3 calls with minimal assistance. P1/P2 triage Be part of the OnCall rotation. Host L2/L3 specific meeting to discuss ongoing incidents, issues and problems. Create and maintain internal documentation via Confluence and OneNote. Work with L3 to ensure ASP documentation is up to date. Assist in training new hires. Review all incoming changes the week prior to oncall and documents then on Confluence and Outlook. On ADABT and CTSS this role is referred to as CQM. 3-5 years of relevant work experience. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. #J-18808-Ljbffr
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L2 Application Support
2 weeks ago
Toronto, Canada Diverse Lynx Full timeApp Support L2 Location: Toronto, Canada Work Model: Hybrid (4 days to office) Job Description Undergraduate Degree or Technical Certificate. ITIL 3-5 years relevant experience. Continuously enhancing knowledge/expertise in business services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution...
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Toronto, Ontario, Canada VyTCDC Full time $80,000 - $150,000 per yearJob Title: L2 Application Support Lead – Wealth Management ApplicationsLocation: Toronto, ONModel : HybridJob Type: Full timeJob Description: Job Summary:We are seeking a highly skilled and motivated L2 Application Support Lead for technical support operations for Wealth Management applications, including platforms similar to Charles River. This...
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L2 Support Engineer
1 week ago
Toronto, Canada Jobs via Dice Full timeJoin to apply for the L2 Support Engineer role at Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cloudious, is seeking the following. Apply via Dice today! Relevant Expertise Undergraduate Degree or Technical Certificate. ITIL. 3-5 years relevant experience. Continuously enhancing...
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L2 Support Engineer
1 week ago
Toronto, Canada Jobs via Dice Full timeJoin to apply for the L2 Support Engineer role at Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cloudious, is seeking the following. Apply via Dice today! Relevant Expertise Undergraduate Degree or Technical Certificate. ITIL. 3-5 years relevant experience. Continuously enhancing...
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L2 Support Engineer
7 days ago
Toronto, Canada Jobs via Dice Full timeJoin to apply for the L2 Support Engineer role at Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cloudious, is seeking the following. Apply via Dice today! Relevant Expertise Undergraduate Degree or Technical Certificate. ITIL. 3-5 years relevant experience. Continuously enhancing...
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Application Support
4 days ago
Toronto, Canada enableIT Full timeWe are seeking an experienced Application Support (L2) for Store Ops to join our dynamic team. The ideal candidate will have 4 -6 years of hands-on experience in Application support in GCP Cloud environment with the technology skills mentioned below. Key Responsibilities: L2 support, troubleshooting, and maintenance of application. Collaborate effectively...
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Application Support
3 days ago
Toronto, Canada enableIT Full timeWe are seeking an experienced Application Support (L2) for Store Ops to join our dynamic team. The ideal candidate will have 4 -6 years of hands-on experience in Application support in GCP Cloud environment with the technology skills mentioned below. Key Responsibilities: - L2 support, troubleshooting, and maintenance of application. - Collaborate...
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L2 Support Executive
1 week ago
Toronto, Canada Atlantis IT group Full time**Title**:L2** **Support Executive** **Location**:Toronto, ON** **Duration: Contract** Exceptional communications skills both written and verbal Act as liaison between Client Services and the technical support groups such as QA, DS, product development teams and operations to resolve issues in a timely manner Adhering to team and individual key...
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Application Support
3 days ago
Toronto, ON, Canada enableIT Full timeWe are seeking an experienced Application Support (L2) for Store Ops to join our dynamic team. The ideal candidate will have 4 -6 years of hands-on experience in Application support in GCP Cloud environment with the technology skills mentioned below. Key Responsibilities: L2 support, troubleshooting, and maintenance of application. Collaborate effectively...
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Application Support
3 days ago
Toronto, ON, Canada enableIT Full timeWe are seeking an experienced Application Support (L2) for Store Ops to join our dynamic team. The ideal candidate will have 4 -6 years of hands-on experience in Application support in GCP Cloud environment with the technology skills mentioned below. Key Responsibilities: L2 support, troubleshooting, and maintenance of application. Collaborate effectively...
