Account Manager II

Apply for the Account Manager II role at TD Securities. Location: Kingston, Ontario, Canada Hours: 37.5 per week Line of Business: Personal & Commercial Banking Pay: $73,000 - $109,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices allow colleagues to progress through the salary range over time. The base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and other specific business needs. Job Description:The role is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. The Account Manager II is responsible for expanding its portfolio and maximizing the value of existing commercial business customer relationships for both credit and non-credit products/services. The candidate will conduct credit analysis for own portfolio and develop the initial creation of a shadow portfolio of target businesses commensurate with the market and their existing portfolio. They will work closely with internal and external subject matter experts and lending advisory groups. Customer Responsibilities Continually deliver exceptional customer service at every interaction and execute plans to continuously improve the customer experience. Lead all aspects of account management, credit, and operational risk for an assigned portfolio. Actively use sales platforms to build an understanding of customers/target needs, industries, and markets. Constantly build knowledge of the market, customers, and broader economic factors. Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities. Develop and maintain centre of influence strategies and relationships. Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs. Enhance TDBG brand by participating in networking events. Shareholder Responsibilities Develop and implement sales strategies to attract, acquire, and retain customers and business development opportunities and referrals, increasing profitability and enabling business growth in line with the customer risk profile. Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM). Promote and offer the full suite of products, sales, services, and banking capabilities. Meet or exceed business targets. Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile. Prepare credit applications with a high-quality risk assessment, credit structure, due diligence, and credit presentation. Oversee account management to ensure they remain within guidelines and assigned limits. Renew credits in a timely manner, meeting targets for expired credits. Understand the market and the industries within the portfolio to ensure value-added service while mitigating risk to the Bank. Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals. Protect the interests of the organization by identifying and managing risks and escalating non-standard, high risk transactions or activities as necessary. Ensure compliance with regulatory and operational risk requirements. Assume responsibility to minimize operational and regulatory risk by complying with the Bank and industry Code of Conduct. Employee / Team Responsibilities Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork; ensure timely communication of issues. Provide industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit. Keep current on emerging trends and developments and grow knowledge of the business, related tools, and techniques. Participate in personal performance management and development activities, including cross training within own team. Keep others informed and up-to-date about the status/progress of projects and relevant information related to day-to-day activities. Provide mentorship by sharing knowledge and experiences and leveraging best practices. Lead, motivate, and develop relationships with internal and external business partners and stakeholders to develop productive working relationships. Contribute to a fair, positive, and equitable environment that supports a diverse workforce. Act as a brand ambassador for your business area/function and the bank, both internally and externally. Breadth & Depth Experienced professional accountable for origination of new business and relationship management of existing customers for the Commercial Business segment. Manages a portfolio in line with the business sales model characterized by moderate cash management, deposit, and credit complexity requirements. Interprets and analyzes customer financial statements with credit acumen. Identifies referral opportunities across business lines and segments. Possesses solid knowledge of products, sales, services, credit management practices, and processes, methods and operating standards to drive business performance. Solves problems of moderate complexity and recommends new product and service solutions. Works under moderate guidance and supervision from management. Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders. Generally reports to the Senior Manager Commercial Services. Experience & Education Undergraduate/Graduate degree and/or 5+ years of relevant experience and/or Associate Program. Seniority Level Mid-Senior level Employment Type Full-time Job Function Sales and Business Development Industries Investment Banking Referrals increase your chances of interviewing at TD Securities by 2x. Get notified about new Account Manager jobs in Kingston, Ontario, Canada. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Training and onboarding sessions will be provided to ensure you have everything you need to succeed in your new role. We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Sans Objet #J-18808-Ljbffr