user support analyst

1 week ago

Burnaby, Canada Government of Canada Full time

Overview Languages: English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience Computer science Network and system administration/administrator Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Consulting firm Private company, corporation or industry Private sector Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Supervision No supervision responsibility Experience and specialization Computer and technology knowledge Security software Multimedia software Word processing software Presentation software Communication software Project management software Programming software Database software MS Office MS Windows Spreadsheet Area of work experience Quality assurance or control Area of specialization Project management Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Manual dexterity Attention to detail Ability to distinguish between colours Sitting Own tools/equipment Cellular phone Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Benefits Health benefits Health care plan Financial benefits Bonus #J-18808-Ljbffr

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