Customer Experience Specialist – Multicultural Merchandising

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.PositionCustomer Experience Specialist – Multicultural Merchandising (MCM) NOFRILLS – EastAs a Customer Experience Specialist, Multicultural Merchandising (MCM), you will play a pivotal role in elevating the No Frills shopping experience across your assigned stores, with a specialized focus on our diverse product assortments and customer segments. You\'ll partner directly with Franchise Owners and store teams, fostering collaboration between Merchandising and Operations to ensure consistent brand standards, operational excellence, and an exceptional, culturally attuned customer journey. This is an exciting opportunity to leverage your MCM expertise to drive business results, champion continuous improvement, and contribute to a vibrant, inclusive workplace.Key Accountabilities:Serve as a Subject Matter Expert (SME) on multicultural merchandising (MCM) processes and programs, providing expert guidance to stores on systems such as SAP, IPFR, BOSS, Planogram maintenance, and Perpetual Inventory.Optimize product flow for MCM assortments (receiving to point-of-sale) and identify opportunities for improved ordering and inventory management methods.Contribute to developing, testing, and implementing improved MCM processes and standards, recommending strategies for cost reduction and inventory accuracy.Support Franchise Owners with SAP Security Protocols and employee lifecycle management within the ELM IT system.Collaborate with assigned stores to drive consistent execution of company policies, procedures, and strategic processes, proactively addressing variances.Partner with store teams to set and maintain high visual merchandising standards, providing coaching and training on presentation and placement.Serve as a key liaison between Merchandising and Operations, facilitating effective communication to stores for program execution and gathering feedback to address issues.Contribute to business unit discussions (e.g., weekly calls), providing merchandising insights on in-store execution and reviewing new processes.Conduct regular store visits to analyze performance, provide constructive feedback, develop and follow up on action plans, and ensure continuous departmental improvement, escalating progress to District Managers and Director.Identify stores requiring priority assistance, focusing on merchandising and shrink reduction, and collaborate with store leadership to develop and implement targeted action plans.Work with departments on customer feedback and requests for new products to ensure high levels of customer service.Guide departments in meeting budgets and achieving targets for sales, margins, period-end results, inventory, shrink, and other key performance indicators (CLASS measurements).Provide support to departments in resolving external issues such as vendor credits and internal issues such as labor scheduling and team dynamics.Offer direction and support for new store openings and refurbishments.Conduct merchandising workshops to train store colleagues on up-to-date brand standards.Monitor and ensure compliance with directives, Business Unit initiatives, and programs.Interpret and communicate merchandising expectations for programs and new deliveries/arrivals to ensure accurate execution.Actively contribute to building and fostering diverse, inclusive, and belonging-focused teams through coaching and collaboration.What You’ll Bring:Proven commitment to delivering exceptional customer service.Strong experience in Perpetual Inventory Management systems and practices (e.g., SAP Handheld, IPFR, PI Practices, Planograms, Replenishment).Retail leadership or management experience is highly valued.Proven ability to coach, lead, and motivate teams and individuals.Exceptional problem-solving, communication (written and verbal), organizational, facilitation, presentation, project management, and interpersonal skills.Ability to effectively manage multiple concurrent projects and priorities.Demonstrated ability to exercise sound judgment and make effective decisions.Collaborative team player with strong self-discipline and the ability to work effectively independently.Strong diagnostic and analytical skills, including root cause analysis.Ability and willingness to travel as required.Alignment with Loblaw\'s culture, leadership behaviours, and shared values.Measures of Success (Performance Indicators):OSAT district vs. banner – District Manager & Franchisee support.District and Individual Store Performance (Focus store and Operational Process Scorecard).Store Standards execution supporting District Manager, Franchisee & Franchise employees.LCL Operational Dashboard (OVP Scorecard) – PI Accuracy, Hole Count, Manual Orders, Shop Floor Walks, Planogram Compliance.P&L Performance – Sales, Shrink (scrapping), Labour Management, Controllable Expenses.Systems Process Management – Service Now, ELM, SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory & Sweda Mart.Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.#SS #MERCH #ON #J-18808-Ljbffr