Director, AI-Driven User Operations

2 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada NerdWallet, Inc Full time

A leading personal finance company is seeking a Director of User Operations to innovate customer service through AI and automation. This role involves managing a skilled team, optimizing support operations, and driving technical innovations. The position is remote, open to candidates located anywhere in Canada (excluding Quebec). The ideal candidate has significant experience in customer operations and technology, emphasizing measurable results in satisfaction and efficiency.
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  • Director, AI-Driven User Operations

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada NerdWallet Full time

    A leading financial technology company is seeking a Director of User Operations to transform customer support using AI and automation. This remote position requires over 8 years in customer operations, including leading large teams. The ideal candidate will enhance customer satisfaction through innovative support strategies. Comprehensive well-being perks...

  • Director, User Operations

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada NerdWallet Full time

    At NerdWallet, we’re on a mission to bring clarity to all of life’s financial decisions and every great mission needs a team of exceptional Nerds. We’ve built an inclusive, flexible, and candid culture where you’re empowered to grow, take smart risks, and be unapologetically yourself (cape optional). Whether remote or in-office, we support how you...

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