Bilingual Customer Service Representative
4 weeks ago
About the role We’re looking for a Bilingual Customer Service Representative, Auto Claims to join our growing team This role is located in St. John's, NL / Dieppe, NB / Dartmouth, NS. The start date for this role will be late January, 2026. What you’ll do here : Be a subject matter expert on our policies, products, services, and initiatives. Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward. Accurately and clearly document files to reflect conversations and actions taken on claims. Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges. Ensure that daily call centre metrics are met while taking a high volume of inbound calls. Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner. Execute multiple tasks aligning with changing priorities and time-sensitive deadlines This is a fast-evolving environment, and other ad hoc duties could be assigned to you. What you bring to the table : Living the Intact Values : Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital. Customer service and sales experience preferred. Bilingual in English and French is required. Insurance experience is considered an asset. Self-motivated, resourceful, and resilient to overcome various situations is essential. Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet. Excellent listening and communication skills with the ability to foster strong working relationships. Must be flexible to work 35 hours a week during our business hours of operation : Monday to Friday 8 : 00 am to 6 : 00 pm, and Statutory holidays. No Canadian work experience required however must be eligible to work in Canada. #LI-Hybrid What we offer Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team : A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. #J-18808-Ljbffr
-
Bilingual Customer Service Representative
1 week ago
Dartmouth, Canada UNIFORM WORKS LIMITED Full timeA local uniform and law enforcement equipment provider servicing government and private industries is seeking a Bi-lingual Customer Service Representative. Providing general sales and administrative support and performing a wide variety of tasks. - Assess customer needs and provide requested information to customer in an effective verbal and written...
-
Bilingual Customer Service Representative
1 week ago
Dartmouth, Nova Scotia, Canada UNIFORM WORKS LIMITED Full time $40,000 - $50,000 per yearA local uniform and law enforcement equipment provider servicing government and private industries is seeking a Bi-lingual Customer Service Representative.Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer service role; multitasking and...
-
Bilingual Client Service Representative
5 days ago
Dartmouth, Canada ADP Full time**ADP is hiring a Bilingual Client Service Representative.** In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every...
-
Customer Service Representative
3 days ago
Dartmouth, Canada The Shaw Group Full time**The Shaw Group Limited** is one of the **50 Best-Managed Companies in Canada** and is one of Eastern Canada's leading construction products manufacturer and community developer. The original member of Atlantic Canada’s Shaw Group of companies, **Shaw Brick** was established in 1861 as a small clay and tile manufacturer. Today Shaw Brick carries an...
-
Customer Service Representative
1 week ago
Dartmouth, Canada The Shaw Group Full time**The Shaw Group Limited** is one of the **50 Best-Managed Companies in Canada** and is one of Eastern Canada's leading construction products manufacturer and community developer. The original member of Atlantic Canada’s Shaw Group of companies, **Shaw Brick** was established in 1861 as a small clay and tile manufacturer. Today Shaw Brick carries an...
-
Bilingual Representative, Insurance Service
6 days ago
Dartmouth, Canada Petline Full time**Bilingual Representative, Insurance Service**: Job ID : 6181 Category : Petline Insurance Brand : Petline Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance,...
-
Customer Service Representative
1 week ago
Dartmouth, Canada Bruce Sutherland Associates Limited Full time**About us** Bruce Sutherland Associates Limited is a privately owned and operated stocking manufacturer's representative headquartered in Dartmouth, Nova Scotia serving the Atlantic HVAC and Process industry for over 80 years. **Job Brief** We are looking for a customer-focused, proactive Customer Service Representative to be the face and voice of our...
-
Customer Service Representative
3 days ago
Dartmouth, Canada Webhelp Full time**Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative - Remote (Bilingual: French / English) **Job Description**: *** MUST SPEAK BOTH **FRENCH** AND **ENGLISH** FLUENTLY** **DESCRIPTION D’EMPLOI** Le représentant du service à la clientèle - à domicile (travail à la maison) (bilingue :...
-
Customer Service Representative
2 weeks ago
Dartmouth, Canada Webhelp Full time**Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Travel) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...
-
Customer Service Representative
2 weeks ago
Dartmouth, Canada National Seating & Mobility Ltd. Full timeJoin Our Team as a Customer Service Representative! At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our...
