Customer Success Specialist, Ontario

OverviewWe believe in the power and joy of learningAt Cengage Group our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education.Our culture values inclusion engagement and discoveryOur business is driven by our strong culture and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs benefits and initiatives that are integrated into the fabric of how we work every day.What you’ll do hereAchieves sales target for assigned accounts to achieve customer retention and grow salesProvides consultative upselling and service by applying product knowledge and expertisePerforms effective territory planning to drive resultsSupports customers to enable optimal navigation of digital products and resourcesMonitors success of digital courses to enable positive customer experienceCultivates relationships to ensure satisfaction and drive customer success through effective problem-solving skills and offering solutionsExceeds customer expectations prioritizes needs and focuses on retention and renewal of customersActs as voice of customer to inform internal stakeholders on product and experience improvementsPerforms other duties as needed to achieve organizational goalsSkills you will need hereMinimum of 2 years of experience in relationship-based role customer or account managementStrong desire and commitment to learn additional skills to close on sales opportunitiesStrong communication skills written and verbal to effectively engage customersDemonstrated understanding of technology and some experience with digital productsAbility to build and maintain strong and trusting customer relationshipsAbility to analyze data and apply to drive resultsHighly organized with ability to handle multiple projects and work efficientlyAbility to work independently take initiative to drive efficiency and effectiveness in the role and take proactive approach to supporting customers and collaborating with partnersSome direct sales experience preferredBachelors degree or equivalent experience preferred including experience in a higher education environment working with faculty on training and implementation of digital solutionsAbout Cengage GroupCengage Groups Higher Education business Cengage supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers we deliver quality easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and the US we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race national origin religion sex sexual orientation genetic information disability age veteran status and any other classification protected by applicable federal state provincial or local laws.Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process please contact us at or at 1 .CompensationAt Cengage Group we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.The full base pay range has been provided for this position. Individual base pay will vary based on work schedule qualifications experience internal equity and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$22.00 - $30.00 CADRequired Experience :ICKey SkillsDesign Engineering,Baan,Customer Service,Fund Management,ABAP,ElevatorEmployment Type : Full-TimeExperience : yearsVacancy : 1Monthly Salary Salary : 22 - 30 #J-18808-Ljbffr