Support Engineering Manager

1 week ago

Laval Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Southwestern Ontario R, Canada Canonical Full time

Join to apply for the Support Engineering Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing. We have a distributed team of 1200+ colleagues in 75+ countries, with few office-based roles. Teams meet a few times a year in interesting locations worldwide to align on strategy and execution.The regional Support Managers lead world-class Support teams—solving technical problems for customers on Ubuntu Server, Desktop, and public cloud. They focus on customer satisfaction and technical excellence, ensuring the team stays updated and performs quick troubleshooting. We seek managers for both our Cloud Support Group and Devices Support Group.The role involves:Managing a support team, including skills development and performance managementOperational control, shift scheduling, and KPIsResponding to customer cases within SLA and professionallyActing as the escalation contact for customersEnsuring customer satisfactionContributing to the support knowledge baseImproving team processes and support deliveryHiring, developing, and training support staffDriving growth and transformation initiatives with leadershipIdeal candidates will have:Extensive CLI experience with Linux (Support, Development, Implementation)Leadership and team management experienceAbility to work under pressure with high customer focusFluency in English and preferably another languageExcellent communication skillsKnowledge of Linux Desktop, OpenStack, Public Cloud, VirtualizationContributions to Open Source projectsSoftware development experienceSupport organization experienceHands-on experience with Canonical's productsWe offer:Distributed work environment with biannual in-person team sprintsUSD 2,000 annual learning and development budgetAnnual compensation review and performance rewardsVarious benefits reflecting our values and local needsAbout Canonical:Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and promote excellence. Most colleagues work remotely since 2004. Working here challenges you to think differently, learn new skills, and grow.Canonical is an equal opportunity employer, fostering a workplace free from discrimination, valuing diversity and perspectives. #J-18808-Ljbffr

  • Support Engineering Manager

    4 weeks ago

    Hamilton, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full time

    Join to apply for the Support Engineering Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...

  • Support Engineering Manager

    1 week ago

    Vancouver, Toronto, Montreal, Calgary, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full time

    Join to apply for the Support Engineering Manager role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top...

  • Geotechnical Engineer in Training or Intermediate Engineer

    3 weeks ago

    Courtenay, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern, Canada Onsite Engineering Ltd. Full time

    Geotechnical Engineer in Training or Intermediate Engineer Join to apply for the Geotechnical Engineer in Training or Intermediate Engineer role at Onsite Engineering Ltd. Company Overview Onsite Engineering is a mid‑sized consulting engineering and geoscience company with multiple offices across BC. We are a diverse company that provides high quality...

  • Support Engineer

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Quantum World Technologies Inc. Full time

    Support Engineer – Remote Contract (Canada) Quantum World Technologies Inc. is hiring a Support Engineer to provide hands‑on technical support for financial applications. Employment type: Contract (Long Term) Location: Remote – Canada (Ontario) Salary: CA$60,000.00 – CA$80,000.00 (average). Contact: Bal Krishna Pathak, Team Lead – Tele:...

  • Support Engineering Manager

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada GitLab Full time

    A leading tech company in Canada is looking for a Manager, Support Engineering to lead a distributed team focused on providing exceptional technical support. Responsibilities include hiring and developing Support Engineers, driving team efficiency, and collaborating across departments. The ideal candidate will have experience in customer support and team...

  • Intermediate to Senior Tailings Engineer

    3 weeks ago

    Vancouver, Toronto, Montreal, Calgary, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada BGC Engineering Inc. Full time

    Intermediate to Senior Tailings EngineerJoin to apply for the Intermediate to Senior Tailings Engineer role at BGC Engineering Inc.About UsBGC Engineering Inc. (BGC) is an international applied earth sciences professional services firm. We are proud of our talented team of over 700 employees, spanning the fields of Engineering, Geoscience, Software,...

  • Electrical Engineer 4

    1 week ago

    Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Williams Engineering Canada Inc. Full time

    Join to apply for the Electrical Engineer 4 role at Williams Engineering Canada Inc.Continue with Google Continue with Google8 months ago Be among the first 25 applicantsJoin to apply for the Electrical Engineer 4 role at Williams Engineering Canada Inc.At Williams Engineering Canada, we brighten the lives of people in our community.Knowing what we do...

  • Software Support Engineer

    1 week ago

    Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full time

    Join to apply for the Software Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Software Support Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology...

  • Technical Support Engineer

    2 weeks ago

    Mississauga, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Synopsys, Inc. Full time

    We Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...

  • Software Support Engineer

    1 week ago

    Hamilton, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full time

    Join to apply for the Software Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Software Support Engineer role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough...