QUALITY ASSURANCE SPECIALIST– SHIPPING DEPARTMENT

QUALITY ASSURANCE SPECIALIST – SHIPPING DEPARTMENT Join to apply for the QUALITY ASSURANCE SPECIALIST – SHIPPING DEPARTMENT role at Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products. Our customers Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers. Our team 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders. Responsibilities Quality Control & Product Accuracy Inspect outgoing shipments to ensure accuracy of hardware components, finishes, SKUs, and quantities. Validate that all orders match pick tickets, packing slips, and customer‑specific requirements. Ensure packaging meets company standards for protection of hardware products to prevent damage in transit. Process Monitoring & Continuous Improvement Identify recurring shipping or picking errors and recommend preventive solutions. Participate in process improvement initiatives to enhance efficiency, accuracy, and warehousing best practices. Documentation & Traceability Complete and maintain accurate quality inspection records, non‑conformance reports, and corrective action logs. Ensure all shipping documentation is accurate and included (labels, certifications, invoices, customer forms, etc.). Support inventory accuracy by reporting discrepancies and damaged goods promptly. Communication & Issue Resolution Work closely with warehouse, customer service, purchasing, and transportation teams to resolve order discrepancies. Communicate quality issues or repetitive errors to Supervisors/Managers for action. Requirements Experience in warehouse, shipping, or quality assurance (hardware industry experience considered an asset). Strong product identification skills and attention to detail regarding finishes, product codes, and hardware components. Knowledge of warehouse operations and shipping procedures. Strong communication, problem‑solving, and organizational skills. Ability to lift 30–50 lbs and work in a fast‑paced warehouse environment. The Ideal Candidate Is a Person Who… Demonstrates strong attention to detail, accuracy, and a commitment to high‑quality work. Is proactive, organized, and takes initiative to identify issues and contribute to continuous improvement. Communicates effectively and works collaboratively with colleagues across warehouse and shipping functions. Is dependable, accountable, and able to thrive in a fast‑paced environment with shifting priorities. Brings a positive attitude, strong work ethic, and supports a culture of teamwork and professionalism. What We Offer A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation. A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment. Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all. Competitive compensation: We offer competitive base compensation based on the market. Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders. Work‑life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work‑life balance. Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers. Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees. Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your application. We thank all candidates for their interest; however, we will only communicate with candidates selected for the pre‑selection process. Seniority Level Entry level Employment Type Full‑time Job Function Quality Assurance Industries Building Materials #J-18808-Ljbffr