Bilingual Customer Care Associate, Part-Time

4 months ago

Ottawa, Canada Ontario Public Service Full time
p>JOB DESCRIPTION:

Organization: Ministry of Labour, Immigration, Training and Skills Development

Division: Office of the Worker Adviser

Language of Position(s): Bilingual English/French

Job Term: 1 Temporary assignment/contract up to 12 months with possibility of extension

Job Code: 08OAD - Office Administration 08

Are you a self-starter and a collaborative team-builder? Are you confident in your ability to provide proactive, high-level client service? Then consider this opportunity to provide administrative support to the Office of the Worker Adviser.

Please note:
• This position is part-time working 18.63 hours per week

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

In this challenging position you will:

  1. perform reception duties and provide general information to clients
  2. provide status reports to clients or partners
  3. maintain electronic and manual records
  4. assist with program delivery activities
  5. provide general administrative and clerical support
  6. ensure confidentiality and discretion in dealing with client information

Mandatory:

You must possess oral French language skills at the advanced level. p>

Communication Skills:

  • You have knowledge of customer service standards and are able to interact with clients in crisis.
  • You are able to respond to inquiries and complaints.

Other Essential Skills:

  • You can learn and explain legislation, policies and procedures.

Administrative Skills:

  • You have demonstrated experience in providing administrative support.
  • You are proficient with computers and office software (e.g. Microsoft, Outlook, Word, Excel, PowerPoint).
  • You can use general office equipment.

Additional Information

Category: Administrative and Support Services

You must apply online by visiting www.ontario.You must enter the job id number 215802 in the Job ID search field to locate the job ad.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact us to provide your contact information. The recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU).

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