Dining Room | Culinary Services Manager

OverviewDining Room | Culinary Services Manager role at VIVA Retirement Communities.We’re looking for leaders with a flair for fine dining and a heart for seniors — experience in luxury retirement living is a plus. You will be an energetic, motivated leader who inspires others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in food service, team management, catering, leadership, human resources, organizational development and cost management. If creativity, innovation, service and making a difference in people’s lives are important to you, we’d like to hear from you.The Career: As Culinary Services Manager for a VVA Community, you will manage all aspects of the food service department including the main dining room, the pub, Perks and the Assisted Living dining room. You will mentor a team of approximately 20 culinary service Team Members and work with the Executive Chef to deliver a consistently superior culinary program throughout the Community.Key ResponsibilitiesOversee the management of the food services departmentWork closely with the Executive Chef to deliver superior service to the Community MembersEnsure quality food delivery, dining and catering service, set up and cleanup of dining rooms and presentation of all areas including the PubRole model and drive excellence in customer service throughout the CommunityAssure the implementation and efficient delivery of the VVAlicious/Dining Services programEstablish and assure timely, open, and effective communication of all food service Team Members with Community Members, family members and guests, ensuring excellent customer satisfactionAssist the Executive Chef in the development of and adherence to the food services budget, ensuring the delivery of excellent services and products while achieving financial goals for the CommunityResponsibility of managing a licensed pub and associated activitiesPlan, organize, and supervise the activities of the food service department to provide high quality food service along with the Executive ChefBuild, develop, and effectively manage all food service Team Members, optimizing individual and team performance through effective leadership, mentoring, and trainingEstablish and monitor workflow, job routines, evaluate performance and production, and make changes as necessary to improve quality of serviceCoordinate and participate in food service activities and special events as requiredEstablishes and oversees the scheduling of the food service team including daily cleaning dutiesDetermines what specific training and certification is required for food handling Team Members and ensures it is executed (e.g., Smart Serve, Food Handlers)Create revenue generating programs, activities and events that add value to the Community Members experienceDevelop and maintain ongoing relationships with key suppliersParticipate in and attend all in-service training and education programs as scheduledOther duties as assignedQualifications3-5 years hands-on experience in food service management in a retirement residence, hotel, banquet facility and/or restaurant3-5 years management experience in a similar environmentGraduate of a post-secondary institution in a culinary and/or food services programHave Smart Serve accreditationStrong written and verbal communication skills; comfortable interacting with community membersStrong computer skills for job-related functions including use of Excel, Word and various job-related software programsAbility to implement regulations such as the Health and Safety Act and Food Handlers programAbility to organize and manage multiple prioritiesPositive attitude, enthusiasm and energy with the ability to work as a teamDemonstrated ability to lead and manage a large diverse group of Team MembersExperience with and the ability to plan and manage a budgetAbility to work flexible hours including evenings and weekendsAble to bend, stretch, sit and stand for long periods and lift a maximum of 50 lbs.Satisfactory Criminal Reference Check including the vulnerable sectorVVA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Successful Applicants will be required to show proof of eligibility to work in Canada for the next 6 months.VVA Retirement Communities works in the vulnerable sector and the well-being of our community members and team members is important. For this reason, VVA Retirement Communities requires all new team members to be vaccinated for COVID-19. Accommodation, including for those who cannot be vaccinated due to religious or medical reasons, will be provided in accordance with VVA Retirement’s obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time. #J-18808-Ljbffr