Healthcare Security Shift Lead

OverviewPaladin Security: Making the World a Safer and Friendlier Place because we CARE The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet youJob Skills / RequirementsHealth Care Shift LeadSite DescriptionThe Labrador Health Centre is located in Happy Valley-Goose Bay. The hospital has 25 beds, a 24-hour Emergency Department and Outpatient Clinics, staffed by Family Physicians. An education agreement with Memorial University of Newfoundland trains Family Practice Residents with faculty members on site. Each Family Physician is also responsible for the medical care of a North Coast community. Specialists include a General Surgeon, an Anesthetist and an Obstetrician/Gynecologist. There are a number of visiting specialists who provide services at the Labrador Health Centre on a regular basis.Position DetailsPosition: Full-Time Shift LeadSite: Labrador Health CentreOvertime: Overtime after 48 hoursHours: Monday - Friday with flexible hours (for emergencies/support)Payrate: $25.85/hourPosting Date: October 25, 2025Internal Closing Date: October 24, 2025Key responsibilitiesThe site Shift Lead(s) is responsible for the oversight of the operations of the team, in conjunction with the needs of the site, and will:Ensure all site staff adhere to all Paladin Security Policies and NL Health Services Occupational Health and Safety policies and proceduresRegular communication and engagement with NL Health Services site Management.Ensure all Security Officers have received the mandatory site orientation, training and required compliance trainingEnsuring superior customer service skills and a passion for helping people. Able to think quickly on your feet and defuse difficult situationsMotivates staff and recommends commendations to their respected SupervisorDocument and investigate security incidents and complaints, ensure all proper documentation is forwarded in accordance with the chain of command in a timely manner.Daily paperwork includes advanced reports, sign in sheets, overtime checked and authorized, shift swaps authorized and documented for approval, incident reports documented and written properly. Check for updated documents from the client to action. Any forms or information left by staff for filing or follow up and any other daily paperwork that must be filed or forwarded such as ticket batching.Supervise the security officers assigned to the site and act as a resource for security issues in accordance with the health authority and regulatory requirements. Assist all officers with responsibilities delegated to them.Assist with departmental site schedule, ensuring that all shifts are covered and assist with coverage where needed.There will also be unscheduled and scheduled meetings to attend and last-minute bookings for sick employees or coverage of shifts if necessary.Perform site patrols and responding to all necessary codes and calls.Assist with conducting regular fire drills and security education sessions. Maintain records and prepare incident reports and other safety and security incident documentation.Perform other duties as requested by the client NL Health Services in conjunction with Paladin management.PrerequisitesClean letter of conduct and Vulnerable Sector CheckValid First Aid & CPR - Level C (from a CSA-approved vendor)Valid class 5 driver licenseEnglish (oral and written) fluency is a mustPrevious experience in security, law enforcement, or a related field preferred.Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the positionPlease be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availabilityWhy choose Paladin?Opportunities for training and professional development.Competitive wage and benefits package.Code of Conduct reimbursementPaid vacation & sick daysEducation RequirementsAll: High School DiplomaCertification RequirementsAll: Standard First Aid, CPR Level C; Code of Conduct/Vulnerable Sector CheckAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.Benefits: Medical Insurance, Dental InsuranceThis is a Full-Time positionTravel is not required #J-18808-Ljbffr