Senior Manager, Clinical

Location1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important The Senior Manager, Clinical Services (Remote) is responsible for the management of all clinical functions to ensure consistent and efficient delivery of services throughout the healthcare continuum. The successful candidate must build collaborative relationships at all levels within the organization, maintain compliance with the clinical operating model, and ensure positive outcomes for patients and KPI achievement. What you will do Develop programs and protocols enhancing clinical effectiveness of nursing and clinical staff; provides leadership and direction to ensure clinical objectives are accomplished Responsible for the continuous, effective operations of all clinical staff directly assigned to position Collaborates with the Director of Clinical to improve quality of care, strengthen the financial performance of the group, and to improve patient, physician and employee satisfaction Continually monitor, evaluate and refine services to maximize cost effectiveness of service delivery model to ensure best practice patient care and program delivery Strong collaborator with a proven ability to work cross functionally within the clinical team and as a key member of the management team Monitor KPIs related, but not limited, to: caseloads and special assignments Represent Clinical as a subject matter expert in business development opportunities Ensure effective use of resources, anticipate and lead change initiatives to strengthen team and processes Participate in various projects, committees or task forces to improve SHN services and programs Identifies, develops and implements processes, metrics and ROPs to support and evaluate the delivery of patient services within the clinical areas Assist with the planning, implementation, and coordination of training for new programs, as well as maximize the effectiveness of each individual through further training opportunities as required Ensures alignment of staff depending on program needs of SHN A Strong people leader with the ability to motivate and drive results from others Participates in departmental and organizational meetings Monitors computer system operations and communications to ensure ongoing access to end users Prepares detailed time and usage reports for use by management in assessing client service requirements Manages on-call staff rotations and participates in such to support operations Maintain knowledge of all company policies and procedures with high emphasis placed on ethical conduct and strict confidentiality of client information Assist with reconciliation of invoices from subcontract agencies What you will need BScN preferred, however, a combination of experience and education will be considered Minimum 3-5 years nursing management experience Knowledge of Canadian and provincial health systems; knowledge of Specialty Pharmacy services Current unrestricted professional RN nursing license in the province of work Excellent written and verbal communication skills; proficient in computer use Excellent customer service skills Previous Patient Support Program experience an asset Bilingual in French and English is an asset Self-transportation - requires a valid driver’s license and insured automobile is a requirement Some travel may be required Employment Type Full‑time Type of Role Regular Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired, our corporate culture and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment, and post‑employment process. In addition, we believe in the importance of complying with the law. Compliance with laws is part of our Code of Conduct, which outlines the expectations of our customers and stakeholders of us. #J-18808-Ljbffr