Operations Specialist

OverviewWe are seeking a detail-oriented and proactive Operations Specialist to join our growing Operations team. This role is critical in ensuring smooth and efficient management of our operational workflows — from onboarding and contract management to bordereaux processing and reporting. The ideal candidate thrives in fast-paced environments, is data-driven, and brings a passion for process improvement and collaboration across teams.ResponsibilitiesManage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages to ensure data completeness, timeliness, and accuracy.Collaborate with cross-functional teams (Data, Underwriting, Compliance, Finance) to maintain integrity across systems and processes.Support the centralization of master/reference data, ensuring consistent and auditable records across all operational systems.Monitor and report KPIs such as submission cycle time, processing duration, and SLA adherence.Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience.Partner with internal teams to define and document standard operating procedures (SOPs).Leverage tools like Snowflake, Power BI, and Excel to create reports and insights that inform business decisions.Assist in onboarding new members and contracts, ensuring all documentation, systems, and workflows are aligned before activation.Qualifications5 years of relevant experience within the insurance industry. Experience with specialty insurance is a plus.Strong understanding of data accuracy, process governance, and operational SLAs.Proven ability to work cross-functionally with technical and non-technical teams.Proficiency with Power BI, SQL (Snowflake), Excel, and workflow tools such as Jira or ServiceNow.Exceptional attention to detail and ability to manage multiple priorities simultaneously.Excellent written and verbal communication skills.Bonus PointsExperience with bordereaux processing or insurance data workflows.Familiarity with contract lifecycle management or onboarding systems.Experience with automation tools (Power Automate, Zapier, or similar).Additional NotesEqual Opportunity Accelerant Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.BenefitsWork-life balance: Flexible time off to rest and recharge. Health and wellness: High-quality health, dental, and other benefits.Remote work: This position is fully remote for candidates in the U.S. and Canada, with collaboration across Europe and North America. Most cross-team collaboration happens in the mornings Eastern Time.Travel: Possible travel for in-person team and member connections.About AccelerantAccelerant is a services and data platform for the specialty insurance market. Our mission is to align incentives across the ecosystem. Our Risk Exchange harnesses advanced data analytics and AI to reduce information asymmetries and operational barriers. Since 2018, our platform has grown to $3 billion+ in annual premium across 500+ niche programs and 40+ countries, with strong ratings and carrier partnerships. We connect underwriters with risk-capital partners to turn siloed processes into data-rich insight and predictable capacity.Why AccelerantWe are a fully remote, high-trust team where engineers, data scientists, and insurance experts work side-by-side to ship in weeks, not years. We offer meaningful equity, flexible schedules across North America and Europe, and a culture built on curiosity, autonomy, and clear results. If you love tackling hard problems and seeing your work matter, join us. #J-18808-Ljbffr