Customer Experience Leader, Personal Insurance

Customer Experience Leader, Personal InsuranceJoin to apply for the Customer Experience Leader, Personal Insurance role at BrokerLinkWe are looking for a Customer Experience Leader, Personal Insurance to join BrokerLink and work from our Markham – Woodbine office in our Central Ontario region, on a Permanent Full Time Basis.Being part of BrokerLink, we live our values: act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.We want like-minded individuals who provide the highest level of customer service and carry themselves with utmost professionalism. We invest in you; your success is our success and our purpose of were here to help people motivates us to keep attracting talent for the long term. We offer growth opportunities in an environment that values our most important assets—you, our team members. We have over 200 offices across Canada and offer flexible work arrangements.As part of our employee promise, here are some of the many perks of working with us:Flexible health and dental insurance benefits packagePersonal Spending amount to invest in your healthy lifestyleRRSP - Registered Retirement Savings Plan with Company matchingESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect“Dress for your day”, dress according to your daily scheduleCompetitive compensation package with bonus aspectEmployee discount program, including Apple, Bell, Rogers and morePaid Time Off in the form of Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per yearWorking for an employer regularly recognized as one of Canada’s best employers such as Kincentric 2024 The Role EntailsBuild and lead highly engaged teams.Drive growth and deliver second to none customer experienceWork with your leadership team and peers to develop business strategies which deliver outperformance.Implement and execute on these plans by leveraging your team’s talents and skills sets and through regional collaboration.Contribute to driving growth and brand awareness in your Territory, by planning and driving marketing initiatives.Assist with recruiting and staffing of your team.Responsible for managing, coaching, and developing your team. This includes conducting regular one on one meetings with direct reports and proactively managing succession plans for the team.Building and executing Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions.Responsible for ensuring that quality of service meets expected standards.Examine customer experience and implement tools and programs to enhance their experience.Analyze and resolve service and sales problems and follow up with clients on escalated issues as required.Maintain strong working relationships with our key insurance partners. The Successful candidate will haveLeadership and management experience in insurance brokerage operations.Strong track record of leading highly engaged teams across multiple locations.Experience leading in a hybrid environment.Understand the needs of the customer (internal and external).Strong communication and negotiation skills.Strong team player and collaborator.College or university degree in related area or commensurate work experience.RIBO License preferred.Management of projects or initiatives outside of daily areas of responsibilities with multiple stakeholders.Analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance.Required to travel within the Region as needed. We thank all applicants for their interest, but only those selected for an interview will be contacted.BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength. We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.Discover more about BrokerLink Visit our dedicated webpage - https://www.brokerlink.ca/campaign/discover-brokerlinkAt BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a differenceSeniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at BrokerLink by 2xGet notified about new Customer Specialist jobs in Markham, Ontario, Canada. #J-18808-Ljbffr