Customer Experience Associate

Work Location: Saint‑Léonard, Quebec, Canada Hours: 22.5 Line Of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD per hour TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Prompt any compensation questions to your recruiter. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We build deep and long‑lasting relationships with our customers by performing a broad range of customer‑service transactions and providing information and advice on services, products, and solutions. In the branch we understand customer needs and promote appropriate products, ensuring a positive experience. Job Description We are looking for a Customer Experience Associate who brings charisma, accuracy, and a passion for creating delightful customer interactions. In this role you will process transactions, recommend banking solutions, and provide exceptional service. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments following procedures, regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend suitable banking solutions while exercising discretion with confidential matters. Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing processes in a timely and accurate manner. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning and time‑management skills for a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet. A go‑getter who can exercise initiative, handle multiple tasks, and adapt to changing priorities. A dynamic communicator with established customer‑experience skills who can connect verbally and in writing with diverse people in a calm, courteous, effective manner. Who We Are TD is one of the world’s leading financial institutions, the fifth largest bank in North America by branches. We serve over 27 million households and businesses, supporting communities and colleagues worldwide. Our vision is to be the Better Bank and our purpose is to enrich lives. Our Total Rewards Package Includes a base salary, variable compensation, health and well‑being benefits, savings and retirement plans, paid time off, banking perks, career development, and recognition programs. Additional Information This role follows provincial employment regulations. Each province or territory in Canada has its own set of requirements. Colleague Development We provide regular career, development, and performance conversations, an online learning platform, and mentoring programs to unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure you have everything needed to succeed. Interview Process We will contact candidates of interest to schedule interviews and communicate outcomes by email or phone. Accommodation Your accessibility is important to us. Let us know if you need accommodations (e.g., accessible meeting rooms, captioning for virtual interviews) to participate in the interview process. Language Requirement (Quebec Only) English and French required. #J-18808-Ljbffr