Director, Corporate Services and Projects

4 weeks ago

Montreal, Canada CNA Insurance Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

As a strategic leader within the Risk Control team, this candidate will lead the Eastern Region Risk Control Team and is accountable for business results through delivery of risk control services within the area. In conjunction with senior management, works within the highest limits of authority to reduce loss exposure, and to support and contribute to growth and profit. Has regional scope of responsibility.

JOB DESCRIPTION:

Essential Duties & Responsibilities

  1. Directs the work activities and has full management responsibility for the performance and development of staff in accordance with corporate strategic direction.
  2. Ensures research, collaboration, risk assessment findings, recommendations on products and services, documentation, customer service, and all activities performed by staff meet quality and best practice standards.
  3. Coaches, leads and develops risk control staff and directs the development of corresponding/identified/cutting edge risk control training programs.
  4. Reviews and directs the evaluation and assessment of loss exposures and the application of risk control policies, guidelines, insurance laws and regulations, and drives the resolution of critical/cost driver risk control issues and problems.
  5. Develops local risk control strategies and directs staff activities to positively impact regional office loss ratios, new business goals and retention requirements to achieve targeted profitability objectives. Ensures risk control services are aligned to distribution strategies.
  6. Participates with senior management in the development and implementation of risk control policy, operating plans and business strategy. May also escalate opportunities and/or business needs for new products and services.
  7. Develops and maintains business relationships with internal and external business partners.
  8. Communicates regularly with underwriting and Regional Vice Presidents on accounts and branch operational issues, including profit, production, and agency relationships.
  9. Analyzes individual account, book of business or industry trends and identifies opportunities to provide additional services to client locations, address book of business cost drivers and markets risk control field consultant capabilities to external customers. Ensures risk control services align to branch office business strategy.
  10. Mentors less experienced risk control staff and other functional areas.
  11. Stays up to date on risk control issues and regulations, industry activity and trends. May represent the company in industry trade groups.

Skills, Knowledge and Abilities

  1. Ability to effectively lead, coach and develop risk control staff.
  2. Excellent communication, negotiation and presentation skills. Ability to effectively interact with internal and external business partners.
  3. Senior level technical and business management acumen, risk control skills and knowledge of insurance and risk control principles, practices and procedures.
  4. Excellent analytical and problem solving skills, with the ability to manage multiple projects and teams.
  5. Ability to deal with ambiguous situations and issues.
  6. Creativity in resolving unique and challenging business problems.
  7. Ability to achieve results by taking a proactive long-term of business goals and objectives.
  8. Knowledge of Microsoft Office Suite and other business-related software.
  9. Ability and willingness to travel.

Education and Experience

  1. Masters degree or equivalent experience. One or more professional designations preferred.
  2. Minimum of ten years of risk control experience providing and managing a loss control field staff.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

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