Customer Success Representative
7 days ago
What you'll doManage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business prioritiesAdvise customers on solution features, configuration options, and system processes and proceduresConfigure and customize new customer instances, as well as understand and configure interfaces to third-party applicationsManage changes to requested solutions, including following the documented change request process for scope and billing managementOnboard clients, including creating training material and conducting effective training calls and/or visits with clientsProactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that ariseProvide proactive outreach at all stages of the customer lifecycleIdentify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutionsDevelop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levelsParticipate in customer support standby rotations when the regular support team is unavailableAssist, if requested, in the sales process, providing technical sales supportSkills you'll needBachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferredthough greater experience in a related role with increasing responsibility may be considered as an appropriate substitutionOne or more years of experience managing software implementation projectsTwo or more years of software application implementation experience in a consultative role, preferably within a SaaS environmentExcellent communication and presentation skillsMust be personable and enjoy working with people in an entirely customer-facing roleKnowledge of project management/delivery methods and toolsOrganized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguityandstructure the unstructuredDemonstrated ability to work both collaboratively as part of a team and independently with minimal supervisionStrong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issuesWork logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalationWorking knowledge of Scrum and other Agile methodologiesBonus: previous experience with programming, or ability to write simple database queries and scriptsComfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systemsExperience in the Workforce Management domain preferredExperience with Salesforce (or other CRM) desiredAbility to travel (job requires up to 30% travel)Comfortable working as needed in a remote environment with video-conferencing toolsWhat you'll getCompetitive wagesESPO (employee stock option program)Medical/dental vision coverage401(k)Flexible PTO and 10 paid holidays per yearCareer advancement opportunities #J-18808-Ljbffr
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Customer Success Lead
3 weeks ago
White Rock, Surrey, Richmond, Delta, Vancouver, Canada Targeted Talent Full timeJob Summary: The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: Help build the infrastructure and standard operating procedures for the department Help create company guidelines particularly...
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Customer Success Representative
1 week ago
Surrey, Canada Focus Acquisitions Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
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Customer Success Representative
1 week ago
Richmond, Canada Transoft Solutions Full timeDo you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. In its 32nd year and with over 50,000...
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Customer Success Representative
7 days ago
Richmond, Canada Transoft Solutions Full timeHave a passion for software? Join a world leader and make a difference! Transoft is making an enormous difference to the transportation planning and design community. With offices around the world, Transoft Solutions is an international leader in the development of innovative software for the civil/transportation engineering profession. This year the company...
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Customer Success Representative
1 day ago
Vancouver, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...
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Customer Success Representative
1 week ago
Vancouver, Canada Pocketed Full timeSalary: $50,000 to $65,000 Pocketed is hiring a Customer Success Representative to join our team! Pocketed is a rapidly growing software startup that helps businesses across North America access billions of dollars in ‘free money' through grants, tax credits, and incentives. We're a female-founded, female-led company with a bold vision: to give...
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Customer Success Representative
1 week ago
Vancouver|Richmond|Surrey|White Rock|Coquitlam|Burnaby|New Westminster|Seattle|Langley|North Vancouver, Canada Targeted Talent Full time US$104,000 - US$150,000 per yearWhat you'll doManage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business...
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Customer Success Representative
1 week ago
Vancouver, Canada Transoft Solutions Full time**About the Opportunity**: We currently have an opening for **Customer Success Representative** at our head office in Vancouver. The Customer Success Representative provides outstanding customer service by directing customer inquiries and providing support to the entire sales team with clerical and sales support activities. In this role, you will be...
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Customer Success Representative
3 weeks ago
Vancouver, Canada Global Relay Full timeWho we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information...
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Customer Success Representative
4 weeks ago
Vancouver, Canada Global Relay Full timeWho we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information...
