Senior Consultant, Delivery Services

7 days ago

Old Toronto, Canada City of Toronto Full time
ul>Division & Section: People & Equity, Service Hub Job Type & Duration: Full-time, Hybrid, Temporary Vacancy (12 months)Salary: $102,155.00
Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 18-NOV-2024 to 02-DEC-2024

An exciting opportunity to join TEAM Central in our People & Equity Division and help develop best practices to improve and modernize employee services at the City of Toronto.

The City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve. Our People and Equity Division plays a critical role within the City in promoting policies, practices and programs conducive to fostering and creating an equitable environment where employees, visitors and residents feel heard and welcome.

As the Senior Consultant, TEAM Central you will supervise a team that provides information support for all employee and manager HR inquiries. You will assist with the implementation of TEAM Central’s knowledge base, as well as provide operational and advisory support to the People & Equity Division. You will supervise the co-ordination, roll-out and delivery of programs to ensure that high levels of client service are met and issues are resolved in a timely, professional manner.

  • Manage the knowledge base and the TEAM Central website (internal and external).
  • Collaborate with the Centres of Focus (COFs), Strategic Communications and Divisions to ensure appropriate documentation/training is provided for the Inquiry and Advisory team.
  • Liaise with operating divisions regarding proposed program changes and recommend proactive strategies to increase effectiveness and to support more efficient customer service procedures.
  • Participate in consultation with the P&E Managers, in the ongoing development and implementation of the customer service policies and procedures to ensure the continued provision of efficient service delivery.
  • Implement detailed plans and recommend policies/procedures regarding program specific requirements.
  • Keep informed on corporate initiatives and divisional activities within the City.
  • Make recommendations to assist the Manager, TEAM Central P&E in effective planning and service delivery.
  • Supervise, motivate and train assigned staff of HR Consultants and Representatives, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and innovation.
  • Provide ongoing coaching to employees to ensure compliance with established service standards and accepted practices.
  • Ensure that employees are provided with and use the appropriate equipment/material/procedures required to perform the assigned duties, in accordance with City and Divisional policies and applicable legislation.
  • Assign work and oversee the day-to-day operations of staff, including authorizing and coordinating leave and overtime requests. Monitor and evaluate staff performance.

What will you bring to the role:

Passionate about staff development, you bring experience supervising and motivating a team of staff, supporting and promoting an inclusive and respectful workplace culture. Specifically, you have experience setting performance objectives, coaching, mentoring and evaluating performance.

To be successful in this role, you will have extensive human resources experience in a large complex organization, paired with experience working in an HR Service Centre. In addition, you will have significant experience with implementing projects/initiatives.

You will bring thorough knowledge of relevant human resources practices, collective agreements and employment legislation, as well as technical and project methodology knowledge.

Your success has been based on excellent customer service and communication skills that you are able to apply effectively at all levels of the organization. You are resourceful and bring well-developed problem-solving skills and can deliver on project initiatives. A CHRP, CHRL or other relevant professional designation would be an asset.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

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