Customer Experience Associate

3 weeks ago


Newmarket, Canada TD Full time

Customer Experience Associate – TD Work Location: Newmarket, Ontario, Canada Hours: 15 Line Of Business: Personal & Commercial Banking Pay Details: $22.50 – $28.33 CAD (base pay may vary based on skills, experience, and location) Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer‑service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services, referring customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Identify and understand customer needs to recommend appropriate solutions while exercising discretion in confidential matters. Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on routine activities. Deliver quality customer experiences and recommend operational improvements for operational excellence. Job Requirements: High‑school diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills for a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and the internet. An initiative‑driven individual who can be accurate and detail‑oriented while handling multiple tasks and changing priorities. A dynamic communicator with established customer‑experience skills who can connect verbally and in writing with various people in a calm, courteous, and effective manner. TD is committed to an inclusive workplace. If you require accommodations for the interview process, please let us know. We look forward to hearing from you #J-18808-Ljbffr



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