Specialist, Customer Accounts- Contract

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.Job SummaryWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.ResponsibilitiesBe the main point of contact for customers regarding their FCT account, handling inbound calls, faxes and emailsCollect undisputed amounts older than 30 days as per the Collection Guideline, logging contact in the collection systemResolve disputed amounts within established service levels, liaising with internal business partners such as processing centres and sales teamsReview accounts regularly, providing status updates to the manager and escalating problem accounts as necessaryReconcile accounts to identify any payment or billing discrepancies, refunding customers as required and recommending amounts for write-offRecommend and implement process improvementsEstablish and maintain positive relationships with external customersProvide backup support for team membersRequirementsExcellent written and verbal communication skillsCollege and/or university graduate, accounting experience an asset3-5 years related business-to-business collection experience in a similar roleStrong organizational and computer skills (Outlook, Excel, and Word 2010)Team player who can work with minimal supervision and a positive, collaborative attitudeExceptional customer service skillsQuick learner with the ability to prioritize multiple tasks and meet deadlinesWhat We OfferComprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness EssentialsGroup retirement savings plan with company matchPaid holidays and generous paid time offHybrid work arrangementsPaid volunteer opportunities and charitable donation matchingEmployee recognition programs that include referral incentivesPotential for performance-based incentivesThe opportunity to participate in our stock purchase planAnd moreFCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. #J-18808-Ljbffr