Guest Services Agent

4 weeks ago

Timmins, Canada Dexterra Full time

Company DescriptionWHO ARE WE?We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.Job DescriptionWHAT’S THE JOB?Based in a world class Horizon North camp facility, the regular shift for this position is 14 days on and 14 days off, with 11-hour workdays. Transportation is provided to site from a pickup point in Sudbury or Timmins.TheGuest Services Agentgoes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting guests as needed.Your work will include:Welcoming and providing introductory information to clientsServe as the first point of contact for any inquiries related to site and client matters; either through e-mail or phoneAllocating guests rooms and issuing room keys and cardsManaging the check-in, check-out process for clientsEnsuring accurate database entry for room bookings and payments, as well as multiple data entryProviding information about the camp, its rules and policies as well as soliciting client feedbackAssisting in the review of various paperwork such as safety documents and site related maintenanceAssisting in the completion of reportsWHAT’S IN IT FOR YOU?Enjoy excellent work-life balance with a 14days on/14days off rotation.Extended health and dental benefits.Whereas other companies are downsizing, we are growingBe #1 on day 1 by joining an industry leader.Follow Horizon NorthonFacebook,LinkedIn, andTwitter.QualificationsWHO ARE WE LOOKING FOR?Completion of post-secondary education in Hospitality or Business Administration is an asset.Minimum of 1 year hotel guest service agent and/or administrative experience is an assetMinimum of 6 months experience in a remote lodge setting is an assetIntermediate proficiency with MS Office suite and any Property Management software - knowledge ofNomadis software is considered an assetSuccessful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)Additional InformationDexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request. #J-18808-Ljbffr

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