Specialist, Customer Experience

4 weeks ago

Richmond Hill, Canada Global Industrial Company Full time

Date: Oct 27, 2025 Location: Richmond Hill, ON, CA, L4B 4W6 For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Responsibilities Own the entire interaction with the customer and provide total resolution for their needs. Communicate with customers over phone, email, and chat, addressing both customer service and inbound concerns. Investigate and resolve customer inquiries related to their orders or shipments. Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries. Provide product information and estimated time of delivery. Update systems and document all interactions with customers, associates, and partners. Help customers navigate the company’s website and online ordering. Be an expert on Global Industrial’s products and solutions, helping the customer by creating quotes and placing orders as per their requirements. Provide pricing and availability of our product to customers. Request and coordinate discounted prices on orders. Input all sales orders as a result of customer negotiations. Sell additional products through suggestive selling techniques. Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes. Competencies and skills 5+ years previous experience as sales and/or customer service representative. High school diploma or GED. Experience in a performance-based or metric-driven environment. Bilingual knowledge of French is required. EEO/AA Statement Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training. #J-18808-Ljbffr

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