Front Desk Associate

4 weeks ago

Abbotsford, Canada IGNITE Fitness Holdings Full time

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings. Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first‑rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings‑Planet Fitness Mission, Vision and Values. Essential Duties and Responsibilities Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. Anticipate members' needs, respond promptly and acknowledge all members. Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience. Maintain the cleanliness of the club for up to 50% of the shift. Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment. Hands‑on experience accepting payments from customers, giving change and receipts. Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. Answer customers' questions and give information regarding the business procedures and policies in an exact and customer‑friendly way. Minimum Skills Ability to manage multiple responsibilities. Solid work ethic with strong decision‑making, problem resolution skills. Self‑starter who takes initiative with minimal direction and supervision. Comfortable working a flexible rotating schedule. Superior customer service skills, preferably in the fitness industry. Hard‑working, enthusiastic, and energetic. Physical Requirements: Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications 18 years old or older. A High School Diploma or equivalent required. Six months face‑to‑face customer service experience in a retail environment required or 1‑year fitness experience preferred. Hours Discuss availability with the Hiring Manager and/or notate it on your application. Weekday and/or weekend hours based on club needs. Open or flexible availability is a plus. Club Hours: 5:00 am – 11:00 pm Monday–Thursday, 5:00 am–9:00 pm Friday, 7:00 am–7:00 pm Saturday/Sunday. Benefits Competitive salary. Company contribution towards health benefits (applicable for full‑time positions). Paid time off benefits (applicable for full‑time positions). Free Black Card membership and fun exercise incentives. Planet Fitness is an Equal Opportunity Employer. Location: Abbotsford, British Columbia, Canada. #J-18808-Ljbffr

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