Customer Experience Lead

4 weeks ago


Ottawa, Canada Melanie Lyne Full time

Job DescriptionPosted Monday, September 29, 2025 at 4:00 a.m.Join our team to achieve your full career potentialWe are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shinePrivately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.How will you support the team?As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.Act as a stylist to build a personalized wardrobe to the customer.Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.Monitor sales targets frequently and take the required actions to influence the store’s results.Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.Open and close the store as required.The people who thrive with us have:Contagious passion for fashion and customer serviceExperience as a team leader or sales trainerStrong selling and customer service skillsDynamic and passionate teamCareer development and advancement programSupportive management team and good work/life balanceDon't miss this opportunity to join an exceptional teamLaura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience. #J-18808-Ljbffr



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