Int. Digital Operations Manager to ensure smooth digital operations and enhance efficiencies for our

2 weeks ago


Toronto, Canada S.i. Systems Full time
Duration:

12 months Possibility of extension : Yes Working Location:

Hybrid (2 days in office/wk, flexible on days between Tues-Thurs) Work Location:

Downtown Toronto Our client is seeking a 1-year contract for a highly skilled and motivated Manager, Digital Operations and Support to be a team lead by delivering exceptional business-as-usual (BAU) support while driving the optimization of current workflow processes. This role ensures smooth digital operations and enhances efficiencies across our platforms and environments.

The ideal candidate will have a strong background in management, digital platforms and applications, project management, and workflow tools/systems to ensure smooth and efficient functionality.

Must haves: 5-7+ years of experience in

digital operations, support, or a related leadership

role. Proven track record in

process optimization

and workflow management. Experience in managing digital platforms such as

Contentful, AEM, or similar CMS tools. Previous experience in

Finance or Banking or Asset Management

Nice to haves: Familiarity with Agile methodologies (Certified Scrum Master certification a plus). Knowledge of cloud solutions (AWS, Akamai) and their operational implications. Project management 1-2 years strong asset FinTech or MarCom operations Investment knowledge is a nice to have

Education and Experience Bachelor’s degree in Business, Digital Marketing, IT, or related field (Master’s preferred).

Operational Management • Oversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs. • Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency. • Collaborate with cross-functional teams to maintain high standards of operational performance.

Workflow Optimization • Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting. • Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place. • Partner with teams to design scalable solutions that align with organizational goals.

Leadership and Team Development • Provide leadership, guidance, and mentorship to a team of digital support specialists and support teams. • Foster a culture of continuous improvement and collaboration. • Champion employee development and ensure alignment with performance goals as part of the BMO Winning Culture.

Stakeholder Engagement • Act as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations. • Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives.

Reporting and Analytics • Establish and track key performance indicators (KPIs) for digital operations and support working within applications like WorkFront and Jira. • Generate insights through data analysis to inform decision-making and strategic planning. • Deliver periodic reports on the health of operational workflows and optimization efforts.

Interview Process:

First Round - 30min Teams meeting with HM + Senior Team members Second Round - 30min in person meeting with Senior Leadership

Interview format will consist of behavioral/situational and getting to know you type questions, possible case study, and technical assessments. Apply

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