Representative - Customer Service/Représentant Service à la clientèle

Representative - Customer Service / Représentant Service à la clientèle Job Description En tant que Représentant·e – Service à la clientèle, vous répondrez aux demandes des clients par téléphone, courriel et/ou en personne afin de fournir des informations ou de résoudre des problèmes. Vous résoudrez principalement des problèmes courants ainsi que certains problèmes non routiniers, plus complexes, et vous communiquerez la solution ou les informations demandées au client. Vous analyserez les besoins du client en matière de service et orienterez celui‑ci vers d’autres départements techniques ou de service pour un suivi si nécessaire. Job Description As a Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer’s service needs and refer to other service or technical departments for follow‑up as needed. Responsabilités Soutenir la clientèle en répondant aux questions, préoccupations, demandes liées aux comptes et en gérant les plaintes des clients. Traiter les paiements pour les clients ayant un compte comptant. Rechercher et résoudre les problèmes des clients, en agissant comme liaison entre les autres départements lorsque nécessaire. Offrir un soutien de remplacement au comptoir des ventes pour les demandes en personne ou par téléphone. Responsibilities Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back‑up support to sales counter with walk‑in and telephone inquiries. Qualifications (French) Diplôme d’études secondaires ou équivalent requis. Diplôme collégial (Canada) / Diplôme d’associé (États‑Unis) préféré. 2 à 4 ans d’expérience pertinente. Solides compétences interpersonnelles permettant de travailler efficacement dans un environnement diversifié. Capacité à communiquer efficacement, tant verbalement que par écrit. Capacité à travailler sous pression. Sens aigu du détail. Capacité à interagir avec les gens de manière sensible, tactique, diplomatique et professionnelle en tout temps. Compétences informatiques, incluant une maîtrise efficace de MS Word, Excel et du courriel. Qualifications (English) High School Degree or Equivalent required Associates’ Degree (U.S.)/College Diploma (Canada) preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e‑mail Compensation Details Compensation Details: $21.21 - $26.51 Per HourThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Depending on the role, equity and other forms of compensation may also be provided as part of the total compensation package.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here. About The Team At Wesco, we build, connect, power and protect the world. As a leading provider of business‑to‑business distribution, logistics services and supply chain solutions, we create a world that you can depend on.Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.Learn more about Working at Wesco here and apply online todayFounded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Equal Employment Opportunity Statement Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. #J-18808-Ljbffr