Department Sales Manager, Softgoods

900 Maple Ave, Burlington, ON L7S 2J8, Canada Overview As Golf Town’s Department Manager of Fashion Apparel, you will be responsible for telling a “fashion story of golf” through visually appealing product presentation and ensuring timely merchandise flow from the stockroom to the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and knowledgeable service advisors and managers. Responsibilities Drive Sales and Provide Exceptional Customer Service Ensure associates meet our customer experience expectations. Take responsibility of the manager on duty (MOD) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments. Have the right number of staff at all times through effective scheduling. Confirm staff are fully trained on customer service, selling skills as well as product knowledge. Hold huddles x 2 with staff and participate in weekly meetings with the store management team. Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge. Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences. Product, Presentation & Inventory Management Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner. Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage. Ensures accuracy and timely completion of price changes and price identification in the designated area. Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales. Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements. Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor. Handle special order follow-up, i.e. vendor and customer contact. Training & Compliance Understand Learning Management System (LMS) training requirements and participate in LMS courses. Assist in product training for associates in the department and help conduct in-store product training meetings. Assist in ensuring compliance and execution of company customer service and sales training programs. Attend vendor clinics for products related to the department(s). Ensure all Policies & Procedures (P&P’s) are followed in the department. People & Staffing Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress. Assist in product training for associates in the department and help conduct in-store product training meetings. Participate in annual performance evaluations for department associates. Lead informative and motivational daily huddles. Operations (Pricing & Promotion, Clean Store) Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures. Walk the floor regularly to manage the floor for daily MOD responsibilities. Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures. What You'll Bring 1-3 years of experience in a Fashion retail environment or equivalent relevant experience 1-3 years of clothing/ apparel merchandising is required Previous management experience would be an asset Affinity for luxury sport apparel and an interest in golf Strong communication skills and sound judgment Prior clothing merchandising and stock planning responsibility required. Ability to execute company standards successfully. Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs. Creative, innovative, energetic, and enthusiastic Work Hours Flex schedule - some weekends and evenings. Work varied shifts, including weekends and holidays. #SL123 About Sporting Life Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we\'ve been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The mix of sport and fashion is what makes us unique. YOU live for the great Canadian outdoors and take pride in living the Sporting Life. You relish in the exhilarating experience of skiing, snowboarding, cycling, running, tennis, hiking and camping and want to inspire our customers to do the same. You believe in the spirit of team, adapting to the ever changing retail environment, being part of constant innovation and working alongside the best leaders, associates and vendors in the business. We are looking for those who live what we sell every day and who celebrate the love of sport and an active way of living. Sporting life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, both Golf Town, Sporting Life and Team Town\'s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it\’s playing some of Canada\’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family. Come work with us Experience what it’s like to work in a fun and engaging environment where you’ll be challenged and inspired to contribute to both brands and surrounded by like-minded teams who have a passion for the game of golf, are devoted to outdoor and team activities and sports. #J-18808-Ljbffr