Senior Account Manager

Join to apply for the Senior Account Manager role at KEV GroupJoin to apply for the Senior Account Manager role at KEV GroupGet AI-powered advice on this job and more exclusive features.About KEV:KEV Group is an enterprise SaaS company that provides an all-in-one activity fund management solution for K-12 schools. By seamlessly integrating and automating all fee management processes, our SchoolCash platform provides real-time visibility and control over how districts and schools create, collect, manage, track, and reconcile these funds. Parents benefit from an easy-to-use solution that offers convenience and supports all payment types. More than 26,000 schools across North America rely on our solutions to manage over $4 billion in activity funds annually.About KEV:KEV Group is an enterprise SaaS company that provides an all-in-one activity fund management solution for K-12 schools. By seamlessly integrating and automating all fee management processes, our SchoolCash platform provides real-time visibility and control over how districts and schools create, collect, manage, track, and reconcile these funds. Parents benefit from an easy-to-use solution that offers convenience and supports all payment types. More than 26,000 schools across North America rely on our solutions to manage over $4 billion in activity funds annually.The company is headquartered in Toronto with offices in Cambridge, ON and across the U.S., KEV is a portfolio company of Five Arrows. With over €10 billion of assets under management (AUM), the corporate private equity business of Five Arrows invests in companies with highly defensible market positions, strong management teams, and growth-based business models.Why Join KEV?Work in an industry that benefits children, parents and schoolsDo meaningful and purpose-driven work, and make a real impactJoin a quickly growing organization with real opportunity for learning and growthPassionate and accessible leadership team that cares about people, personally and professionallyThe Senior Account Manager acts as a trusted advisor to the KEV customers in their region and guides their success with KEV SchoolCash products. The Senior Account Manager works closely with the district School boards to increase the adoption and usage of SchoolCash products and is accountable for revenue growth within their accounts. This role requires that the Account Manager have a strong SaaS (Software as a Service) background, business acumen, and communication skills. The Account Manager must also effectively collaborate with the Regional Account Director and a wide array of internal teams (Support, Sales, Marketing, Product Development) to represent their customers and optimize the customer experience.Responsibilities:Manage the customer portfolio for the region, truly understanding the accounts and acting as a trusted advisor to ensure their successful adoption and usage of KEV's InTouch solutionsDrive value realization, ensuring customers get the expected value and Return on Investment (ROI) from all of their productsAdvocate and represent the voice of the customers, sharing with internal teams their feedback, ideas and interests with respect to topics that include product, services and support.Proactively monitor and assess customer health, product usage and adoption, operating with a zero-churn mindset to ensure retention.Expand revenue growth within accounts through upgrades, cross-sell/add-on sales and increased transactional usagePlan for, and lead regular customer meetings and annual, semi-annual or quarterly business reviews.Identify account expansion and growth opportunities and participate in upsell/cross-sell initiativesPartner with Sales and Marketing in an advocacy capacity to generate references, case studies and partnership opportunities with customers.Participate in industry and company-held customer conferences such as user group meetings, UCC and ASBORequirements and Skills:5+ years of experience managing customer relationships and being responsible for upsell/cross-sellCurrent or prior experience in K-12Ability to establish and foster relationships at multiple levels in an organizationProven ability to advise on and facilitate product adoptionSelf-driven with the energy and resilience to perform consistently and at a high level in a fast-paced, complex environmentPrevious experience conducting quarterly business reviews (QBR)School accounting, bookkeeping domain knowledge is an assetExperience working with cross-functional teams and collaborating to deliver an optimized customer experience and drive value for the customerExcellent written and verbal communicationStrong presentation and problem-solving skillsShould be able to travel up to 30%We Offer:Competitive salaryComprehensive health and dental benefitsProfessional development opportunitiesContinuing EducationGreat colleagues and collaborationThis job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by an individual joining the KEV team in this or any other capacity.KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with Human Resources or the hiring manager.KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at KEV Group by 2xGet notified about new Senior Account Manager jobs in Toronto, Ontario, Canada.Mississauga, Ontario, Canada $90,000.00-$100,000.00 3 weeks agoToronto, Ontario, Canada CA$80,000.00-CA$125,000.00 1 month agoRegional Account Manager - Industrial Service and Repair Sales: western GTAHigh Touch Account Manager (Remote, Canada)We’re unlocking community knowledge in a new way. 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