Bilingual Customer Experience Installation Specialist
7 days ago
At Mysa, we’re passionate about making it simple for people to save energy without sacrificing comfort. We’ve built a people-first culture that values flexibility, collaboration, and doing meaningful work that makes a real environmental impact.We’re looking for a Customer Experience Installation Specialist based in Quebec to provide expert guidance to contractors and installers of our Line Voltage thermostats (and our upcoming Low Voltage model). In this role, you’ll be the go-to technical resource—helping ensure smooth installations, troubleshooting effectively, and supporting our partners so they can deliver the best experience to their customers.This is a remote role , working Monday to Friday, 9:00 AM–5:00 PM (Eastern Time) . Role Overview (What You’ll Do)Act as the primary contact for contractors and installers, providing technical guidance on Mysa’s Line Voltage products (and Low Voltage when launched).Troubleshoot installation challenges with confidence and clarity.Communicate with a professional and friendly tone via phone, video, chat, and email.Document interactions and solutions so partners have the information they need for success.Work closely with senior team members and the hardware department to resolve complex issues and improve installation processes.Share feedback from the field to help improve product documentation, training, and tools.Star Qualities (Who You Are)Hands-on installation experience— with high-voltage wiring.Strong technical aptitude and an interest in smart home or energy-saving products.Excellent communication skills in both written and spoken formats.Ability to work independently in a remote environment while staying connected to the teamCCQ-certified electrician licenceBilingual in French and English.Bonus points if you:Have HVAC knowledgeExperience working with contractor networksEnjoy collaborating to improve tools and workflowsA Day in the Life (9:00 AM – 5:00 PM, Monday to Friday)9:00 AM: You start your day by reviewing scheduled calls and checking your email for any urgent requests from contractors who worked after hours. You flag one ticket that needs a quick morning follow-up.9:30 AM: A contractor in Montreal calls in with a wiring question for a Line Voltage thermostat. You walk them through the process, ensuring they understand both the technical steps and safety considerations.10:30 AM: You review installation documentation and note a small gap in the Low Voltage guide that will be important for launch—you share the suggestion with the product documentation team.11:30 AM: Video call with a contractor who’s mid-install. You watch them work through the steps, offer tips, and help resolve a small pairing issue in real time.12:30 PM: Lunch break—time to recharge.1:30 PM: You handle a series of scheduled calls and emails, answering questions about compatibility, electrical requirements, and installation best practices.3:00 PM: You collaborate with the hardware department to discuss a recurring installation challenge flagged by multiple contractors, brainstorming ways to improve the process.4:00 PM: Final follow-ups—sending out updated wiring diagrams and confirming that earlier cases have been resolved. You document key learnings in the internal knowledge base so the whole team benefits.5:00 PM: You log off knowing you’ve helped contractors and installers deliver a flawless Mysa experience. #J-18808-Ljbffr
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Quebec, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mysa Full timeAt Mysa, we’re passionate about making it simple for people to save energy without sacrificing comfort. We’ve built a people-first culture that values flexibility, collaboration, and doing meaningful work that makes a real environmental impact. We’re looking for a Customer Experience Installation Specialist based in Quebec to provide expert guidance to...
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Customer Experience Consultant
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Customer Experience Consultant
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Southwestern Ontario, Canada Customer Experience Full timeCustomer Experience Consultant Salary : HSO Level G3 $77,704 - $84,182 per annum Location : Perth Metropolitan Area Unit / Division : Health Support Services Customer Experience Work Type : Fixed Term - Full Time, Permanent - Full Time Position No : Pool Ref Closing Date : 4:00 PM Attachments : View our CEC Recruitment Video About HSS As the Western...
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Bilingual Remote Installation Specialist
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Quebec, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mysa Full timeA leading energy-saving solutions company in Quebec is seeking a Customer Experience Installation Specialist to guide contractors and installers with technical support for their Line Voltage thermostats. This remote role requires hands-on electrical experience, strong communication skills, and bilingual proficiency in French and English. You'll help ensure...
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Bilingual Customer Experience Specialist
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Quince Full timeA leading direct-to-consumer retail company in Canada is seeking a Customer Experience Specialist to enhance customer interactions across various channels. Candidates must be bilingual in French and English, possess a high school diploma, and have a minimum of 2 years in customer service. The position offers $25 CAD per hour starting, performance bonuses,...
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Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Versature Full timeA leading VoIP solutions provider in Ottawa is seeking a Customer Experience Specialist to deliver exceptional support. This role is pivotal in solving user issues across multiple platforms while providing a top-notch customer experience. Candidates should have over a year of customer service experience and be bilingual in French and English. This position...
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Southwestern Ontario, Canada Customer Experience Full timeA health services organization is seeking a Customer Experience Consultant for a full-time position. This role involves responding to customer interactions, ensuring high-quality service, and processing documents accurately. Ideal candidates should possess strong communication skills and a commitment to customer service. The position offers a competitive...
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Ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required)IntroductionAre you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
